Summary
Overview
Work History
Education
Skills
Timeline
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Chandler Johnson

Summary

Creative and hard-working professional with a trained background in event management, operations and customer success. Proactive and forward-thinking individual focused on the success in planning and executing small to large virtual events from start to finish while maintaining highest levels of client satisfaction.

Overview

4
4
years of professional experience

Work History

Virtual Event Operations

Glue
03.2022 - 07.2023
  • Ran and operated 250 virtual events in one year
  • Owning day-of event coordination and communication for virtual events
  • Resolved technical issues with online meeting platforms
  • Coordinated with third party vendors to ensure their consistent timelines
  • Fielded and resolved every incoming client support request via multiple communication avenues with average of 95% CSAT
  • Led cross-team project collaboration and execution

Corporate Gift Coordinator

Crowd Cow
11.2020 - 01.2022
  • Built gifting business of Crowd Cow from 0 to 3000 corporate gifts in two years
  • Collaborated with engineering to build marketplace tools to handle multiple thousands of gift order volume year over year
  • Managed over 100 corporate gifting accounts averaging $300,000 in yearly revenue
  • Built and nurtured new revenue stream of 7 third-party retail accounts including; Amazon, Shopify, Wishlist
  • Led 5-10 projects per year to enhance gifting business such as marketing tests, outreach and competitive research

Customer Support Specialist

Crowd Cow
01.2019 - 11.2020
  • Answer customer inquiries, solve complaints, and promote products and services offered
  • Held ownership as the only customer service representative for weekends, Tuesday and Friday evenings
  • Trained new hires and conducted interviews for the Customer Care Manager role
  • Created company's Help Center which held all frequently asked questions that could service our customers 24/7
  • Onboard and train 3rd-party company, Blastable, to assist with ticket volume.

Education

Bachelor of Arts - Communication

University of Washington
Seattle, WA
03.2020

Skills

  • Event Planning
  • Time and Budget Management
  • Problem-solving
  • Collaboration
  • Detail-Oriented
  • Communication

Timeline

Virtual Event Operations

Glue
03.2022 - 07.2023

Corporate Gift Coordinator

Crowd Cow
11.2020 - 01.2022

Customer Support Specialist

Crowd Cow
01.2019 - 11.2020

Bachelor of Arts - Communication

University of Washington

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Chandler Johnson