Dedicated purser flight attendant with a strong focus on conflict resolution and memorable passenger service. Skilled in crew coordination and management. Thrives in leadership roles, flexibility, and adaptability.
Overview
12
12
years of professional experience
Work History
Flight Attendant, Purser
Delta Air Lines
Detroit, MI
01.2020 - Current
Coordinated cabin crew to ensure smooth in-flight operations.
Managed passenger service and addressed inquiries during flights.
Managed passenger conflict and crew conflict on board to ensure effective resolutions.
Confirmed accurate completion of all required paperwork prior to landing.
Flight Attendant
SkyWest Airlines
Portland, Oregon
05.2016 - 12.2019
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Conducted preflight checks to assess general condition and cleanliness of aircraft.
Merchandise Manager
Blue Moon Outlet
Pikeville, Kentucky
05.2015 - 01.2016
Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting accordingly.
Managed inventory levels and scouted potential stock for the online store.
Managed all listings and photography for all inventory.
Assistant Salon Director
Sun Tan City
Pikeville, Kentucky
05.2014 - 04.2015
Facilitated meetings to collaboratively address team performance and challenges.
Resolved conflicts between customers and staff members in a professional manner.
Provided staff guidance on customer service techniques and product knowledge from corporate training sessions.
Flight Attendant/Purser/Service Leader/Brand Ambassador at Delta Air Lines, IncFlight Attendant/Purser/Service Leader/Brand Ambassador at Delta Air Lines, Inc