Summary
Overview
Work History
Education
Skills
Awards
Certification
Volunteer Activity
Qualifications Summary
References
Timeline
Generic

Cynthia L. Hirt

Schaumburg,IL

Summary

Experienced professional with a strong background in safety compliance and employee relations, recognized for enhancing operational efficiency in high-pressure environments. Proven track record in implementing new protocols and resolving conflicts, contributing to a compliant and collaborative workplace. Adept at fostering positive relationtionships and streamlining processes to drive satisfaction and loyalty

Overview

30
30
years of professional experience
1
1
Certification

Work History

Flight Attendant Purser Position

United Airlines
Chicago, Illinois
07.2000 - 08.2025
  • Manage and prioritize tasks for efficient cabin operations, addressing customer inquiries and issues to maintain service satisfaction.
  • Collaborated with cross-functional teams to implement new safety and operational procedures.
  • Served as liaison for special assignments, ensuring successful rollout of new products.
  • Led coordination of in-flight operations, ensuring seamless passenger experiences and adherence to safety regulations.
  • Directed HR operations, including recruitment, compliance, and employee relations, to maintain a harmonious work environment.

Human Resources Director

Valley Internal Medicine
Renton, WA
12.1995 - 07.1996
  • Directed HR operations, overseeing recruitment, employee relations, and compliance with employment laws.
  • Developed and implemented strategies to improve operational efficiency and employee satisfaction.
  • Coordinated benefits administration and ensured the organization adhered to all regulatory requirements.
  • Managed employee concerns, resolving issues and maintaining a harmonious work environment.
  • Collaborated with senior leadership to align HR strategies with organizational goals and enhance overall performance.
  • Supervised the claim processing department, ensuring accuracy and efficiency across multiple locations.
  • Enhanced operational efficiency by streamlining HR processes and improving employee retention.
  • Successfully resolved employee conflicts, ensuring a productive and compliant work environment.
  • Contributed to organizational growth by ensuring compliance with HR policies and improving overall staff performance.

Education

Some College (No Degree) -

University of Wisconsin Oshkosh
Oshkosh, WI

Skills

  • Safety Compliance and Emergency Procedures
  • In-flight Operations Management
  • Recruitment and Benefits Administration
  • Employee Relations
  • Team leadership
  • Conflict Resolution
  • Customer Service Excellence
  • Process Improvement
  • Regulatory Compliance

Awards

  • UAL Inspiration Award, 2000
  • Nominated for United 100 Award for Outstanding Employees

Certification

  • FAA Flight Attendant Certification
  • Certificate for Team Building Training in TQM Process

Volunteer Activity

  • Volunteered working with children with autism and their families to help overcome challenges and make their experiences more comfortable.
  • Active volunteer at the Humane Society, assisting with animal care and community outreach programs.

Qualifications Summary

Customer-focused professional with extensive experience in delivering exceptional service, managing operations, and resolving issues in high-pressure environments. Proven ability to foster positive relationships, coordinate tasks efficiently, and implement innovative solutions to enhance operational efficiency. Recognized for outstanding contributions, including awards for service excellence and achievements in process improvement. Adept at multitasking, conflict resolution, and creating a welcoming environment that drives satisfaction and loyalty. Skilled in team leadership, cross-functional collaboration, and maintaining compliance with organizational and regulatory standards.

References

References available upon request.

Timeline

Flight Attendant Purser Position

United Airlines
07.2000 - 08.2025

Human Resources Director

Valley Internal Medicine
12.1995 - 07.1996

Some College (No Degree) -

University of Wisconsin Oshkosh

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