chandler lackey
Clover,SC
Summary
Dynamic Field Technician with extensive experience at Hoopaugh Grading, and MHC Kenworth skilled in diagnostic testing and preventative maintenance. Proven ability to enhance operational efficiency through effective problem-solving and professional communication. Recognized for meticulous attention to detail and commitment to workplace safety, ensuring high-quality service and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Field Technician
Hoopaugh Grading Company
Charlotte, NC
12.2024 - Current
- Assisted in installation and maintenance of equipment under supervision.
- Learned and adhered to safety protocols and operational guidelines.
- Supported field operations by preparing tools and materials for tasks.
- Collaborated with team members to troubleshoot basic technical issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Participated in training sessions to enhance technical skills and knowledge.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Parts Specialist
Mhc Kenworth
Charlotte, NC
10.2020 - 12.2024
- Managed inventory control processes to ensure accurate stock levels and availability.
- Implemented efficient parts ordering systems, reducing lead times for customer fulfillment.
- Trained new staff on product knowledge and inventory management protocols.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Shop Foreman
Mhc Kenworth Leasing
Charlotte, NC
06.2017 - 10.2020
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency in shop activities.
- Mentored junior staff, providing training on equipment use and troubleshooting techniques.
- Implemented process improvements that reduced downtime and enhanced overall shop performance.
- Conducted regular inspections of tools and machinery to maintain operational readiness and compliance.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
Field Technician
Clarke Power
Charlotte, NC
04.2014 - 06.2017
- Gained proficiency in using diagnostic tools for equipment testing.
- Documented service reports detailing work performed and equipment status.
- Maintained inventory of supplies, ensuring readiness for field assignments.
- Kept detailed records of field measurements and data.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
Education
High School Diploma -
Clover High School
Clover, SCSkills
Field operations
Workplace safety
Professional communication
Data collection
Equipment installation
Technical support
Safety management
Diagnostic testing
Preventative maintenance
Electronics repairs
Attention to detail
Problem-solving
Multitasking Abilities
Diagnostics and troubleshooting
Fleet maintenance
Heavy equipment repair
Welding skills
Timeline
Field Technician
Hoopaugh Grading Company
12.2024 - Current
Parts Specialist
Mhc Kenworth
10.2020 - 12.2024
Shop Foreman
Mhc Kenworth Leasing
06.2017 - 10.2020
Field Technician
Clarke Power
04.2014 - 06.2017
High School Diploma -
Clover High School