Chandler Sindy
Summerville,SC
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Charleston area rental market for rental properties and impressive financial management skills. Expert user of RESMAN.
Overview
4
4
years of professional experience
Work History
Leasing Expert
West Shore LLC
09.2023 - Current
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Communicated effectively with owners, residents, and on-site associates.
Floating Leasing Consultant
Pegasus Residential
05.2020 - 12.2022
- Increased client satisfaction by providing exceptional service during property tours and lease signings.
- Assisted in managing a diverse portfolio of properties, ensuring smooth leasing processes for all clients.
- Streamlined the application process for prospective tenants, resulting in faster approvals and reduced vacancy rates.
- Maintained accurate records of prospective and current tenants, enabling efficient communication and follow-up efforts.
- Developed strong relationships with local businesses and community members to generate referrals and increase overall occupancy rates.
- Collaborated with property management teams to address maintenance issues promptly, maintaining high levels of tenant satisfaction.
- Conducted market research to stay informed on competitor pricing strategies, adjusting property rates accordingly to remain competitive.
- Enhanced tenant retention rates by addressing concerns proactively and fostering positive rapport between residents and management staff.
- Provided excellent customer service throughout the entire leasing process from initial inquiry to final lease signing, ensuring repeat business opportunities.
- Leveraged strong communication skills to establish relationships with potential prospects, guiding them through the leasing process and ensuring all their needs were met.
- Assisted in managing social media accounts for various properties, sharing engaging content that showcased property highlights and attracted new tenants.
- Participated in ongoing professional development opportunities to stay informed on industry trends and best practices, enhancing personal performance as a Floating Leasing Consultant.
- Developed and utilized in-depth knowledge of luxury leasing tactics, building features, key neighborhood attributes and market conditions.
- Presented apartments to prospective residents with particular attention to building value, features, design and amenities.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Communicated effectively with owners, residents, and on-site associates.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SCSkills
- Fair Housing Policies
- Lease Oversight
- Business Partnerships
- Event Planning
- Telephone and Email Etiquette
- Application Processing
- Issue Escalation
- Background Checks
- Training and Mentoring
- Customer service orientation
- Adaptability
- Conflict resolution
- Sales techniques
- Team collaboration
- Fair housing regulations understanding
- Strong communication
- Customer Service
- Creative Problem-Solving
- Property Tours and Inspections
- Relationship Building
- Community Engagement
- Leasing and Sales
- Property Tours
- Maintenance Requests
- Customer Service Expertise
Accomplishments
Brought my property from 69% occupied to 91% occupied in 3 months.
Nick-named Lavender because I have a knack for soothing and calming others.
Timeline
Leasing Expert
West Shore LLC
09.2023 - Current
Floating Leasing Consultant
Pegasus Residential
05.2020 - 12.2022
High School Diploma -
Wando High School
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