Chandler Smith
Pineville,NC
Summary
Dynamic Senior Customer Experience Consultant at Maersk with a proven track record in EDI integration and process improvement. Expert in stakeholder management, I enhanced operational efficiency, achieving a 97% EDI performance for The Home Depot. Adept at data analysis and committed to value creation, I drive impactful results in international logistics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Consultant
Maersk
Charlotte, NC
10.2021 - Current
- Served as a key operational player in implementing and integrating IT systems for The Home Depot, HD Supply, Columbia Sportswear, Genesco, and Disney via UAT testing
- Person in charge of managing client, origin, and vendor relationships for seven customers (The Home Depot, HD Supply, Cato, Chaus, Columbia Sportswear, Disney, and Genesco)
- Achieved Maersk Spot Award for exceptional performance in Thailand migration to China
- Facilitated Maersk origin team migration from Thailand to China and improved EDI performance from 70 to 97 % for The Home Depot
- Spearheaded EDI implementation for HD Supply Facilities Maintenance business
- Onboarded Acuitive Solutions auditing platform to send automatic ASN invoicing (Advanced Shipment Notice) via EDI
- Trained origin teams on PBV (pre-booking verification) process to optimize forecasting for customer
- Initiated JIRA development to decrease IT errors on 10,000 purchase orders to 0
- Identified process waste and reduced daily ops tasks by 40 hours a week through automation and outsourcing
- Created and managed KPI reporting for Ocean allocation, ISF, and ASN performance
- Overseer of client import process via FCL, LCL, and air shipment modes of transport
- Report daily through internal systems/excel to provide timely and accurate milestones
- Partnered with IT Integration team to map systems and test shipment scenarios based off of customer needs
- Track and trace shipments to ensure timely arrivals, documentation, and customs requirements
Surgical Logistics Coordinator
Performance Orthopedics of the Carolinas Inc.
Charlotte, NC
09.2020 - 09.2021
- Facilitated the movement of medical products from sales reps to hospitals and surgeons
- Assisted in achieving monthly revenue goals of 13-15 million in sales by handling inventory management
- Maintained coordination among sales reps, internal employees, and corporate employees for organization
- Developed skills in SAP and AS400 to organize inventory and complete timely orders for efficient processing
- Executed daily warehouse duties to ensure patients were fully equipped for surgery at any day and time
Manager’s Assistant
Silverstone Fabrics
Zionville, NC
08.2017 - 12.2019
- Coordinated warehouse shipping and operations to move high end fabrics, as well as receipt of new inventory
- Exemplified ability to multitask with close attention to detail and performed internal maintenance and manual labor
- Executed responsibilities appropriately while remaining flexible to new work situations and certain customers
Education
BSBA - Supply chain Management
Appalachian State University
Boone, NC12-2019
Skills
- Supply Chain
- EDI Integration
- Data Analysis
- International Logistics
- Stakeholder Management
- Customer Implementation
- Process Improvement
- Contract Negotiation
- Excel
- Value Creation
- Microsoft Office Suite
- MODS
- TMS Systems
- SAP
Certification
- Six Sigma Green Belt
- Pursuing - Certified Supply Chain Professional (CSCP)
Accomplishments
- Maersk Spot Award
Timeline
Senior Customer Experience Consultant
Maersk
10.2021 - Current
Surgical Logistics Coordinator
Performance Orthopedics of the Carolinas Inc.
09.2020 - 09.2021
Manager’s Assistant
Silverstone Fabrics
08.2017 - 12.2019
BSBA - Supply chain Management
Appalachian State University
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