SHERIF NAGY
Charlotte,US
Summary
Dynamic Senior Customer Experience Consultant with over 12 years of expertise in supply chain management and ocean products, dedicated to enhancing service delivery and driving operational excellence. Proficient in problem-solving and operations management, consistently fostering strong client relationships while implementing innovative solutions for continuous improvement. Experienced with Maersk products and services to optimize customer satisfaction and streamline processes, ensuring a commitment to delivering exceptional results. Recognized for a proactive approach to challenges and strong problem-solving skills, significantly contributing to the overall success of teams and organizations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Consultant
Maersk
01.2021 - Current
- Spearheaded customer relationship, driving operational excellence and resolving complex issues to enhance service delivery and client satisfaction.
- Analyzed program exceptions, developed solutions, and maintained key performance indicators, ensuring alignment with business changes and client expectations.
- Assist and coordinate new tactical and operational projects initiated by the client or Maersk.
- Initiated and coordinated new tactical projects, bridging gaps between client needs and Maersk capabilities to drive continuous improvement and innovation.
- Managed EDI troubleshooting, maintained SOPs, and prepared comprehensive reports for internal stakeholders, ensuring operational efficiency and data accuracy.
- Drove operational excellence as Senior Customer Consultant, resolving complex issues and enhancing service delivery for key accounts at Maersk.
- Fostered strong relationships with customers, internal teams, and service networks, facilitating seamless communication and improved understanding of client needs.
- Led cross-functional teams to enhance supply chain efficiency and optimize operational workflows.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Operations Account Manager
Transplace
07.2019 - 12.2020
- Handling the exceptional invoices. Managed Emerald Kalama Chemical account, optimizing outbound and return shipments across US. Analyzed carrier performance, implemented improvements, and prepared comprehensive reports.
- Negotiated competitive rates with carriers, streamlined shipment tendering process, and onboarded new carriers to enhance operational efficiency and cost-effectiveness.
- Coordinated weekly calls with 3PLs, fostering strong partnerships. Assisted customers with special shipments, ensuring seamless logistics solutions and high satisfaction levels.
- Meticulously handled exceptional invoices, maintaining financial accuracy. Organized and led weekly stakeholder calls, driving clear communication and project alignment.
- Developed and implemented strategic improvements in carrier performance, resulting in measurable enhancements to overall logistics operations and customer service quality.
- Optimized logistics for Emerald Kalama Chemical, managing US shipments. Analyzed carrier performance, implemented improvements, and prepared comprehensive reports.
Supply Chain Associate
Maersk
02.2017 - 04.2019
- Enhanced vendor performance monitoring through monthly VSCP report completion.
- Streamlined booking and filing processes, improving overall operational efficiency.
- Optimized supply chain operations for major US client, managing end-to-end shipments.
- Ensured accurate SI submissions and ISF filings for comprehensive shipment logistics.
- Maintained detailed purchase order records and facilitated effective EDI communications.
- Strengthened relationships across the supply chain network through effective payments management.
Senior logistics specialist
Concrete Co. for readymade garments
11.2015 - 02.2017
- Enhanced supply chain efficiency by optimizing procurement and logistics operations.
- Reduced delays by implementing strategies for efficient customs documentation preparation.
- Coordinated with 3PLs to streamline shipments, improving delivery timelines and cost.
- Processed invoices accurately, maintaining strong vendor relationships and adhering to financial protocols.
- Collaborated with planning department to accelerate shipments and improve logistics performance.
Administrative manager
Namma Shipping Lines
12.2013 - 11.2015
- Enhanced productivity by ensuring compliance in vessel operations and cargo handling.
- Improved payroll accuracy through streamlined administrative processes and data-driven strategies.
- Achieved significant savings by implementing strategic supply chain management initiatives.
- Drove organizational efficiency by fostering partnerships between vessel and administrative functions.
- Integrated EAMS for improved travel permissions and operational visibility in vessel operations.
Education
Bachelor degree - international transport and trade logistics management
Arab academy for Science, Technology & Maritime Transport
Cairo03.2013
Skills
- Customer engagement strategies
- Effective problem resolution
- Team leadership
- Operational efficiency enhancement
- Collaborative teamwork
- Project coordination
- EDI issue resolution
- Supply Chain Management
- Carrier Management
- Reporting
- Procurement
- Customs compliance documentation
- Attentive listening
- Clear communication
- Responsive to evolving challenges
- Analytical decision-making
- Detail-oriented
- Proficient in managing multiple tasks
- Data gathering techniques
Certification
Lean six sigma – Yellow Belt at Go lean six sigma, AUG 2019
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Senior Customer Experience Consultant
Maersk
01.2021 - Current
Operations Account Manager
Transplace
07.2019 - 12.2020
Supply Chain Associate
Maersk
02.2017 - 04.2019
Senior logistics specialist
Concrete Co. for readymade garments
11.2015 - 02.2017
Administrative manager
Namma Shipping Lines
12.2013 - 11.2015
Bachelor degree - international transport and trade logistics management
Arab academy for Science, Technology & Maritime Transport