Chandler L. Richburg
Conyers,Georgia
Summary
An energetic Analyst with over 20 years of Information Systems experience. A team leader who is dedicated to the importance of being a team player. Excellent communication and problem-solving skills coupled with interpersonal and analytical abilities. Keen ability to effectively deal with different levels of management, along with internal and external customers. Organized and dedicated to achieving personal and organizational goals. Professional Certification/Training: ITIL, Dell Diagnostic Engineer Training, Apple Customer Service Professional, IBM/Introduction to Cybersecurity Tools & Cyber Attacks, IBM/Cybersecurity Roles, Processes & Operating Security, CompTIA Security+ (expected completion May 2023)
Overview
19
19
years of professional experience
Work History
Insurance Adjuster
State Farm Insurance Company
06.2022 - 01.2023
- Reviewed new files to determine current status of injury claim and to develop plan of action
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Training & Technical Consultant
08.2015 - 02.2022
- Provides technical support to various clients, including small businesses and nonprofits
- Provides recommendations on software and hardware purchases, upgrades, etc
- Troubleshoots and monitors computer hardware issues
- Creates technical training resources for system users
- Conducts system training for client staff
- Performs technical and cybersecurity audits and makes recommendations
Department Computing Support Specialist II
Emory University
01.2011 - 08.2015
- Provides client-side network support and refers customers' network issues to Service Desk
- Supports departments' equipment issues and utilizes remote connectivity tools for distance users worldwide
- Supports customers' Emory-provided communications devices (e.g., Blackberry, iPhone, etc.) to ensure devices integrate with enterprise's networks
- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage
- Reviews system and management tracking tool tickets to confirm ownership and establish priority for completing ticket work requests
- Documents work in incident management tracking tool and manage service levels to meet and exceed allowed timeframes.
- Provides recommendations to advise customers on software and hardware purchases and upgrades and supports customer cost-cutting initiatives
- Manages computer equipment inventory to maintain available stock for replacements and upgrades and to meet customer needs
- Coordinates removal of end-of-life equipment to ensure proper disposal, recycling and surplus and to update asset inventory records
- Verifies software licensing agreements to comply with enterprise volume license requirements and limitations
- Supports enterprise-wide software packages to ensure user functionality
- Assigns rights and maps drives to run and deploy software, perform testing, and ensure operability
- Uses management tool (i.e., LANDesk) to manage enterprise desktop environment, generate reports, observe functions, and increase efficiencies
- Assigns permissions using active directories and group policies to ensure proper security levels
- Manages departmental file and print servers to establish printer assignments for users and to permit users to store data securely
- Manages users and computers in active directory to establish security levels and login scripts and to map printers and network shares
Trainer/Help Desk Analyst
Archdiocese of Atlanta
04.2006 - 01.2011
- Developed and conducted training for all new Human Resource Information System (HRiPortal) users
- Designed and completed refresher training for current users
- Provided recommendations for system upgrades
- Troubleshoot and monitored HRiPortal issues and responded to users
- Managed HRiPortal document repository
- Worked closely with Information Technology professionals to resolve technical issues
- Performed periodic system testing
- Communicated HRiPortal policies and procedures to all users
- Developed ongoing avenues of support and programs for HRiPortal users
- Worked closely with human resources professionals to create and establish HRiPortal policies and procedures for all users
- Set up workstations and laptops for new employees
- Assisted IT with system configurations, ensuring network connectivity and testing of hardware and software
- Troubleshoot, researched and diagnosed technical issues surrounding Windows Professional, MS Office 2007, e-mail, Vista, internet connections, and hardware/peripherals.
System Support & Event Management Specialist
American Cancer Society
05.2004 - 04.2006
- Provided problem determination and resolution related to ACS technology issues, primarily via telephone support
- Recorded pertinent information about all incidents and resolutions to ensure customer satisfaction
- Assisted with special projects as required to enhance customer relations
- Developed working knowledge of customer’s business needs to provide technical support in business environment better
- Utilized problem management system to ensure customer problems were resolved
- Design and create new event registration websites that offer a straightforward way to access, process, and share information for running and administering event on-line
- Responsible for working closely with Division and NHO departments and Manager/Coordinator team to build and modify client websites quickly and virtually error-free
- Develop, maintain, and provide technical support for meetings in-house applications and NHO departments
- Speaks directly to clients to provide technical assistance when needed
- Identify registration options, housing, air reservations, and special events requirements.
Education
Bachelor of Science - Computer Science
Troy University
Troy, AL06.1995
Skills
- Databases: Oracle/SQL 80, Access
- Hardware: IBM Mainframe, IBM PC/Servers, Dell desktops, notebooks, and printers, iMac
- Software Applications: Microsoft Office 2013, 2016, 2019, 2021 & 365, Visio, ActiveSync, Apple iOS, Siebel, Business Objects, Adobe Acrobat, Active Directory
- Operating Systems: Windows 7, Windows 8, Windows 10, Windows 11, Apple IOS, Mac OS, iPad, Unix, DOS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Insurance Adjuster
State Farm Insurance Company
06.2022 - 01.2023
Training & Technical Consultant
08.2015 - 02.2022
Department Computing Support Specialist II
Emory University
01.2011 - 08.2015
Trainer/Help Desk Analyst
Archdiocese of Atlanta
04.2006 - 01.2011
System Support & Event Management Specialist
American Cancer Society
05.2004 - 04.2006
Bachelor of Science - Computer Science
Troy University
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