Chandler S. Arend
Austin ,TX
Summary
Dynamic Sales Floor Manager with proven success at JD/Finishline Sport's, driving revenue growth through innovative sales strategies and effective team leadership. Recognized for enhancing customer satisfaction and fostering a collaborative work environment. Expertise in visual merchandising and problem-solving, consistently exceeding sales targets while cultivating a motivated and engaged team.
Overview
6
6
years of professional experience
Work History
Sales Floor Manager
JD/Finishline Sport's
11.2021 - Current
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress using our looker reports, excell spreadsheets, and using a daily brief to track sales and metric goals.
- Collaborated with colleagues to develop innovative marketing campaigns that boosted brand awareness and customer loyalty.
- Exceeded sales targets consistently with a proactive approach to product promotion using sales data and trends.
- Cultivated a culture of continuous learning and development within the team resulting in consistent improvement in individual and team performance.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Partnered with cross-functional departments such as our textile team and stock room ensuring seamless operations and increased sales efficiency.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented training programs to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Sales Advisor
LA Fitness
08.2019 - 01.2020
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
Associate of Business Administration - Business Management
Austin Community College
Austin, TX01-2019
Skills
- Retail staff management/ Team leader
- Sales strategies
- Inventory management
- Visual merchandising
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Team leadership
- Adaptability and flexibility
- Self motivation
- Keyholder
Timeline
Sales Floor Manager
JD/Finishline Sport's
11.2021 - Current
Sales Advisor
LA Fitness
08.2019 - 01.2020
Associate of Business Administration - Business Management
Austin Community College
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