CHANDNI SHAH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
101 Distributors Warehouse
11.2022 - 07.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend to customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated advertising brochure for vendor use.
Medical Assistant
North Jersey Dermatology Center
04.2021 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
BJ's Wholesale
02.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Hostess
OLD MEXICO
04.2019 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in the restaurant to keep a constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout assigned shift.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Accounting and Finance Intern
Aditya Pipes
06.2018 - 03.2019
- Assisted with account reviews and preparation for account reviews.
- Analyzed and verified employee expense reports for accuracy.
- Processed payroll by validating work hours and attendance of employees.
- Fulfilled senior-level responsibilities to embrace business values.
- Balanced and submitted financial reports for review and approval.
- Supervised accounting staff to provide feedback and evaluate progress.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
Education
DIGITAL MARKETING - Digital Communications And Multimedia
PIIDM SCHOOL OF DIGITAL MARKETING
PUNE, INDIA10.2021
BBA - International Marketing
Indira Institute of Management
PUNE, INDIA06.2017
High School Diploma -
St. Xavier's High School
INDIA04.2014
Skills
- Work Order Generation
- Team Goals
- Effective Customer Communication
- Speaking Clearly
- Website Navigation
- B2B Sales and Service
- Account Development
- Overcoming Objections
- hardworking
- versatile
- Microsoft word
- Microsoft Excel
Languages
English
Full Professional
Gujarati
Full Professional
Marathi
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Timeline
Customer Service Sales Representative
101 Distributors Warehouse
11.2022 - 07.2023
Medical Assistant
North Jersey Dermatology Center
04.2021 - 10.2022
Customer Service Representative
BJ's Wholesale
02.2020 - 03.2021
Hostess
OLD MEXICO
04.2019 - 01.2020
Accounting and Finance Intern
Aditya Pipes
06.2018 - 03.2019
DIGITAL MARKETING - Digital Communications And Multimedia
PIIDM SCHOOL OF DIGITAL MARKETING
BBA - International Marketing
Indira Institute of Management
High School Diploma -
St. Xavier's High School
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