Dynamic professional with extensive expertise in commercial lending products, particularly Loan IQ, complemented by active participation in the Production Tech Support team. Proven track record in spearheading technology initiatives and effectively managing cross-functional teams to achieve strategic objectives. Leverages deep knowledge of software development and systems integration to ensure project success and optimize operational efficiency. Adept at aligning technology strategies with business goals, fostering innovation, and driving sustainable growth.
Client : Bank of America
Working in Loan IQ Production Tech Support team.
Involved in various activities:
Achieved seamless Autosys job monitoring and functional implementation to meet weekly and monthly requirements. Delivered effective maintenance during quarter-end and year-end activities to maintain system integrity.
Managed incident work orders raised by users, ensuring timely resolution of production issues.
Executed SQL queries to streamline daily operations related to fed wires, accrual cycles, notices, invoices, and outstanding loans.
Team Members: 16 engineers from onshore and offshore.
Supported system automation using Autosys to streamline workflows. Utilized Java 8 for application development and enhancements. Assisted in database management and queries using Oracle SQL. Facilitated project tracking and issue resolution through JIRA. Integrated REST APIs to enhance system functionality. Monitored system performance and issues using Dynatrace and Splunk. Managed file transfers securely with WinSCP. Generated reports and analytics using various reporting tools. Collaborated with teams to improve system reliability and performance.
L2, 12/31/26