Chandra Allen
Summary
Dynamic Office Manager with a proven track record, excelling in customer service and office administration. I am skilled in financial reporting, document management, record filing and office personnel management. I am proficient with Microsoft applications and I have utilized Access. I am experienced with planning special office events including work related performance recognitions. I learn quickly, with a strong work ethic, capable of working independently with minimal supervision. I am a motivated individual who enjoys challenges and learning new skills.
Overview
32
32
years of professional experience
Work History
Office Manager
Trinity Christian School
05.2002 - Current
- Handled sensitive information with discretion, maintaining confidentiality of employee files and student records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between administration and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Responsible for monitoring and maintaining electronic site access including electronic identification cards.
- Oversee and manage user access to sensitive student information and databases.
- Primary point of contact for external vendors.
Office Manager
Custom Dental Arts
03.1995 - 05.2002
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Oversaw all shipping and receiving for patient's dental appliances.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with dental offices and vendors through exceptional customer service , and I provided timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Efficiently managed and completed personal assistant tasks for the company owner.
Office Support Assistant
Apopka Grower Supply
09.1993 - 03.1995
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Provided exceptional customer service to clients through prompt response times and effective problem-solving techniques.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed the sales staff schedule and performed various office duties as requested.
Education
Associate of Arts - 1 Year Completed
Valencia Community College
Orlando, FLHigh School Diploma -
Apopka High School
Apopka, FL06-1993
Skills
- Office administration and personnel management
- Customer service (in person and phone)
- Ability to maintain over 300 student files
- Comfortable dealing with public in courteous and efficient manner
- Equipped to operate general office equipment
- Effective communicator both written and verbal
- Able to prioritize, coordinate and organize work assignments
- Proficient in Microsoft Office Suite also exposure to Access
- Enjoy establishing and maintaining effective working relationships
- Dependable and trusted in maintaining confidentiality
- Skilled in creating clear and accurate communications with proper spelling, punctuation, and grammar
Timeline
Office Manager
Trinity Christian School
05.2002 - Current
Office Manager
Custom Dental Arts
03.1995 - 05.2002
Office Support Assistant
Apopka Grower Supply
09.1993 - 03.1995
Associate of Arts - 1 Year Completed
Valencia Community College
High School Diploma -
Apopka High School
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