Chandra Barko
Lake Worth,FL
Summary
Dedicated Client Service Representative with proven expertise in managing client relationships, and resolving issues effectively. Strong communication and problem-solving abilities enhance client satisfaction. Quick adaptability to new software and procedures aligns with organizational objectives. Committed to maintaining high levels of client satisfaction, and contributing to overall company success.
Overview
28
28
years of professional experience
Work History
Sales Associate
Pier 1 Imports
Ventura, CA
06.2018 - 09.2020
- Established rapport with customers to enhance shopping experience.
- Facilitated suggestive selling by sharing detailed product knowledge.
- Coordinated customer calls for online orders and pick-up arrangements.
- Assisted in marketing initiatives, store displays, and event planning.
- Successfully opened credit card accounts, contributing to sales growth.
- Processed sales transactions and returns efficiently at register.
Pet Care Specialist
The Peaceful Pup
Ojai, CA
03.2017 - 04.2018
- Provided comprehensive care for family pets during vacation visits and daily walks.
- Communicated with pet owners about daily activities and concerns.
- Administered medications to ensure health and well-being of pets.
- Conducted meet and greet sessions to establish rapport with clients and their pets.
- Maintained cleanliness of homes and surrounding areas while caring for pets.
- Prepared detailed departure reports to summarize pet care activities and client feedback.
- Marketed services through targeted promotions, enhancing visibility and client engagement.
Client Care Specialist
Paws And Cherish
Deerfield Beach, FL
09.2015 - 05.2016
- Delivered exceptional support and service for existing clients.
- Managed client inquiries and provided timely support for pet care services.
- Developed relationships and opened new accounts with local veterinarian practices and animal rescues.
- Assisted with office remodel and creation of marketing brochures.
- Coordinated sponsored continuing education seminars and expos to enhance community engagement.
Memorial Center Associate
Ohio Cremation and Memorial Society
Columbus, OH
05.2013 - 06.2015
- Managed phone calls and emails to streamline communication processes.
- Ensured accurate entry of death certificates into EDRS system.
- Collaborated with signing physicians for timely document processing.
- Supported public viewings through hair and makeup assistance, focusing on dignity.
- Provided support during memorial events to create a comforting environment.
- Educated families about cremation and burial options, providing compassionate support.
- Prepared urns with cremated remains for distribution to specified locations.
- Established partnerships with hospices to enhance marketing initiatives.
- Coordinated trade shows, open houses, and charity events to foster community engagement.
Annex Manager, Client Services Provider
Animal Hospital of Worthington
Worthington, OH
06.2008 - 06.2015
- Scheduled and trained annex employees to enhance team performance.
- Welcomed clients at front desk, providing assistance with multiple inquiries.
- Directed incoming phone calls to ensure efficient communication flow.
- Employed Avimark software for effective scheduling of client appointments.
- Managed operations of doggie daycare, focusing on animal safety and care.
- Administered medication and provided care for boarding animals as needed.
- Processed payments and invoices to maintain cash flow accuracy.
- Collaborated with vets and groomers to support daily operational needs.
Independent Care Provider
Department of Jobs & Family Services (Ohio Medicaid Program)
Columbus, OH
10.2006 - 09.2008
- Facilitated activities of daily living for autistic child to enhance independence.
- Developed and implemented educational tools to support learning and growth.
- Taught effective coping techniques to improve emotional regulation.
- Monitored and recorded developmental behaviors to track progress.
Accounts Payable, Payroll, Benefits Coordinator
Columbus Rehab and Subacute Institute
Columbus, OH
01.2005 - 10.2006
- Corresponded with employees on benefits, PTO, and scheduling inquiries.
- Administered new hire paperwork and ordered background checks.
- Processed workers compensation claims to ensure compliance.
- Managed office supply inventory and executed various administrative tasks.
- Executed data entry for ancillary and medical supply charges using Kronos software on Unix.
Northern States Sales Manager, Advertising Account Executive
Morris Equine Group/The Horsetrader
Chardon, OH
10.2000 - 10.2003
- Oversaw sales teams across Northern states to drive advertising revenue.
- Managed client relationships to ensure satisfaction and repeat business in sales.
- Coordinated events and trade shows to showcase products and engage customers directly.
- Proofread and approved advertisements to ensure quality and compliance.
Customer Service, Sales, Shipping and Receiving Manager, Purchasing
Kimco Distributing Corp.
Mentor, OH
01.1993 - 10.2000
- Answered and directed phone calls and emails to ensure effective communication.
- Prepared quotes and processed customer orders utilizing Businessworks software.
- Purchased electronic tools and supplies for resale to maintain inventory levels.
- Managed daily shipping and receiving operations for efficient workflow.
Education
Diploma - Dental Assisting Program
Ohio Institute of Health Careers
Columbus, OH06.2007
High School Diploma -
Mentor High School
Mentor, OH06.1993
Skills
- Customer relationship management
- Sales transactions processing
- Product knowledge
- Marketing initiatives
- Event planning
- Inventory management
- Communication skills
- Attention to detail
- Empathy in service
References
Available upon request
Summary Of Skills And Qualifications
- Over 20 years experience of providing excellent customer service, with 12 years management experience, in an office setting.
- Hard-working, enthusiastic individual, who excels in a busy work environment.
- Will adapt quickly to new employment procedures and software programs.
Timeline
Sales Associate
Pier 1 Imports
06.2018 - 09.2020
Pet Care Specialist
The Peaceful Pup
03.2017 - 04.2018
Client Care Specialist
Paws And Cherish
09.2015 - 05.2016
Memorial Center Associate
Ohio Cremation and Memorial Society
05.2013 - 06.2015
Annex Manager, Client Services Provider
Animal Hospital of Worthington
06.2008 - 06.2015
Independent Care Provider
Department of Jobs & Family Services (Ohio Medicaid Program)
10.2006 - 09.2008
Accounts Payable, Payroll, Benefits Coordinator
Columbus Rehab and Subacute Institute
01.2005 - 10.2006
Northern States Sales Manager, Advertising Account Executive
Morris Equine Group/The Horsetrader
10.2000 - 10.2003
Customer Service, Sales, Shipping and Receiving Manager, Purchasing
Kimco Distributing Corp.
01.1993 - 10.2000
Diploma - Dental Assisting Program
Ohio Institute of Health Careers
High School Diploma -
Mentor High School