Chandra Christian
Ellenwood,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Skilled Phlebotomist with more than 15 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques.
Overview
22
22
years of professional experience
Work History
Patient Registration/Lead Lab Processor
Piedmont Fayette Hospital
2013.09 - 2017.11
- Verified patient demographics and insurance providers, updates information in systems, and documents conversations
- Experience in medical billing, medical insurance verification, managed care and patient/or patient registration
- Demonstrated knowledge of health insurance plans including Medicare, Medicaid and commercial carriers
- Able to work independently, prioritizing and organizing workload effectively to complete tasks within the timeframes delegated
- Collected, prepared and /or tested samples
- Reduced turnaround time for test results by optimizing workflow and prioritizing urgent samples.
Patient Access Specialist II
Kaiser Permanente
2011.06 - 2013.08
- Register patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork and co-payments as required
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies in accordance with Centers for Medicare & Medicaid Services (CMS) standards
- Ensured compliance with all applicable HIPPA, EMTLA and Joint Commission requirements, providing required associated literature to patients
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Certified Phlebotomy Technician
Children's Healthcare of Atlanta at Egleston Hospital
2008.12 - 2012.08
- Identifying patients verbally, along with their personal information by reviewing their identity documents
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials procedures ensuring safety compliance, Protecting patients by following infection control, sharps disposal.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
Certified Phlebotomy Technician
Southern Regional Medical Center
2004.08 - 2009.07
- Performs bleeding-times tests by entering results to the computer and notifying pathologist of results falling outside of normal ranges.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
Director of Operations
Kingdom Children's Childcare Center
1997.05 - 2004.05
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Patient Service Representative
Hsi Financial Services
1996.03 - 1998.09
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Certification: Phlebotomy Technician
Clayton State University
Morrow, GAAssociate of Science - Business Management
Atlanta Junior College
Atlanta, GA09.1978
Skills
- Call center experience
- Analytical Thinking
- Effective Communication
- Active Listening
- Teamwork and Collaboration
- Multitasking Abilities
- Laboratory techniques
- Sterilization techniques
- Specimen handling
- Time Management
- Adaptability and Flexibility
- Organizational Skills
Timeline
Patient Registration/Lead Lab Processor
Piedmont Fayette Hospital
2013.09 - 2017.11
Patient Access Specialist II
Kaiser Permanente
2011.06 - 2013.08
Certified Phlebotomy Technician
Children's Healthcare of Atlanta at Egleston Hospital
2008.12 - 2012.08
Certified Phlebotomy Technician
Southern Regional Medical Center
2004.08 - 2009.07
Director of Operations
Kingdom Children's Childcare Center
1997.05 - 2004.05
Patient Service Representative
Hsi Financial Services
1996.03 - 1998.09
Certification: Phlebotomy Technician
Clayton State University
Associate of Science - Business Management
Atlanta Junior College
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