CHANDRA COLE
Insurance Agency
Janesville,WI
24
years of professional experience
Customer-focused operations and service professional with 20+ years of experience in insurance, client communication, workflow management, and problem resolution. Known for uncovering root causes, simplifying complex issues, and guiding customers with clarity and empathy. Skilled in coordinating multi-step processes, improving accuracy, and supporting fast-paced environments with calm, organized execution. Trusted for reliability, polished communication, and the ability to keep teams and customers moving smoothly.
Work History
24 Years 3 Months
05.2002 - 08.2026
24 Years 3 Months
Agency Manager / Operations & Client Support
Insurance Agency | Beloit, WI
05.2002 - 08.2026
- Managed daily operations, ensuring smooth workflows, accurate documentation, and timely customer support.
- Assisted claims and underwriting teams by gathering details, verifying information, and resolving discrepancies with precision and clarity.
- Guided customers through policy questions, coverage explanations, billing issues, and claims processes with patience and professionalism.
- Prepared quotes, processed applications, and maintained compliance across multiple carriers and systems.
- Improved office efficiency by organizing workflows and reducing repeat errors through root-cause analysis.
- Built strong client relationships through consistent follow-through, clear communication, and a calm, supportive presence during stressful situations.
Education
Bachelor of Science
Cumberland University | 05-2002
Skills
Customer Experience
Client Communication
Operations Support
Workflow Management
Multi-System Navigation
Claims & Underwriting Support
Problem Resolution
Process Improvement
Personal Information
Title: Customer Experience | Operations | Insurance | Client Support