Chandra Jordan
Las Vegas,USA
Summary
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
HCA Healthcare Inc.
Las Vegas, NV
05.2024 - Current
- Administered patient assessments and collected medical histories to facilitate optimal care.
- Assisted with clinical procedures, ensuring adherence to safety protocols and standards.
- Managed patient scheduling and follow-ups, improving appointment adherence rates.
- Supported healthcare providers by preparing examination rooms and maintaining equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care strategies.
- Educated patients on treatment plans and medication management, enhancing compliance.
- Implemented best practices for inventory management, reducing supply costs significantly.
- Mentored new staff on clinical processes, fostering a culture of continuous improvement.
Certified Clinical Medical Assistant
Cleveland Clinic Lou Ruvo Center for Brain Health
Las Vegas, NV
12.2022 - Current
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Used Epic software to update patient accounts.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within the outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and preauthorization functions.
- Performed assessments/testing to assist with accurate cognitive diagnoses.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create a patient-centered, inviting and supportive environment for patients and families.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Measured patient peak flows to improve workflow efficiency.
- Completed basic physical assessments of clinic patients to provide optimal care.
Certified Clinical Medical Assistant
Billings Clinic
Billings, MT
02.2019 - 10.2022
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Used Cerner software to process patient payments and update accounts.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within the outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and precertification and preauthorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create a patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Measured patient peak flows to improve workflow efficiency.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Helped residents achieve program goals and increase independence.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Yellow Belt Certified
Certified Nursing Assistant
Billings Clinic Hospital
Billings, MT
08.2016 - 02.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify the course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain an optimal environment.
- Used mobility devices to transport patients.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Maintained composure and efficiency during rapid response situations and emergency codes.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
Certified Nursing Assistant
Big Sky Senior Services
Billings, MT
01.2016 - 08.2016
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Watched over patients to identify potential symptoms of medical conditions.
- Maintained a clean and neat environment in the patient care area, checked and restocked supplies and handled linen management and trash removal.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted with adequate nutrition and fluid intake.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Followed safe lifting techniques and individual resident lifting instructions.
Certified Nursing Assistant/Behavior Tech
A.W.A.R.E., Inc.
Billings, MT
10.2013 - 02.2016
- Assisted residents with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Watched over residents to identify potential symptoms of medical conditions.
- Maintained a clean and neat environment in the resident home area, checked and restocked supplies and handled linen management and trash removal.
- Provided compassionate care and clear communication in dealing with behavioral issues.
- Protected and promoted resident rights and assisted individuals to achieve maximum independence.
- Followed rehabilitation and treatment care plans to accelerate resident recovery, minimize pain and optimize resident outcomes.
- Assisted with adequate nutrition and fluid intake.
- Promoted resident satisfaction by assisting with bathing, dressing, toileting and exercising.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Followed safe lifting techniques and individual resident lifting instructions.
Certified Nursing Assistant
Valley Nursing and Rehab Center
Billings, MT
03.2013 - 10.2013
- Assisted residents with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Watched over residents to identify potential symptoms of medical conditions.
- Maintained a clean and neat environment in the resident living area, checked and restocked supplies and handled linen management and trash removal.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Protected and promoted resident rights and assisted individuals to achieve maximum independence.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Turned or re-positioned bedridden residents to promote blood flow and prevent bedsores.
- Assisted patients/residents during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted with adequate nutrition and fluid intake.
- Promoted resident satisfaction by assisting with bathing, dressing, toileting and exercising.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Followed safe lifting techniques and individual resident lifting instructions.
Education
Some College (No Degree) - Radiologic Technology
Montana Tech of The University of Montana
Butte, MTSkills
- Specimen collection and processing
- Patient scheduling
- Advanced anatomy knowledge
- Wound care and irrigation
- Vital sign monitoring
- Familiar with other Cerner, Epic and eCW
- Charting expertise
- Professional bedside manner
- Understands medical procedures
- Start prior authorizations and submit appeals, if needed
- HIPAA compliance
- Immunization administration
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- National Healthcareer Association Clinical Medical Assistant Certification
- Yellow Belt Project Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Certified Clinical Medical Assistant
HCA Healthcare Inc.
05.2024 - Current
Certified Clinical Medical Assistant
Cleveland Clinic Lou Ruvo Center for Brain Health
12.2022 - Current
Certified Clinical Medical Assistant
Billings Clinic
02.2019 - 10.2022
Certified Nursing Assistant
Billings Clinic Hospital
08.2016 - 02.2019
Certified Nursing Assistant
Big Sky Senior Services
01.2016 - 08.2016
Certified Nursing Assistant/Behavior Tech
A.W.A.R.E., Inc.
10.2013 - 02.2016
Certified Nursing Assistant
Valley Nursing and Rehab Center
03.2013 - 10.2013
Some College (No Degree) - Radiologic Technology
Montana Tech of The University of Montana