Leslie Hinson-Wofford
Wimberley Medical Clinic
Wimberley,USA
1
Certification
13
years of professional experience
To use my previous experiences to obtain a management position in the residential drug and alcohol treatment center business.
Work History
Certified Clinical Medical Assistant
1 Year 1 Month- Assisted in patient intake processes, ensuring accurate data collection and file management.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and resource allocation.
- Supported healthcare providers with clinical procedures, enhancing patient care quality and efficiency.
- Educated patients on medication instructions and follow-up care, improving compliance and health outcomes.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
Clinical Liaison
1 Year 6 Months- Responsible for creating Financial Agreements and Credit Card Authorizations and securing signatures.
- Monitors upcoming Concurrent Reviews and coordinating with Clinicians to ensure that Clinical Therapy Notes and documentation is completed in a timely manner.
- Prepare for Peer Reviews by assessing KIPU documentation for relevant information.
- Make Initial Family Calls to families to provide education about program rules and opportunities for family involvement.
- Group Facilitator for Programming and as need Substituting for absent Facilitators.
- Monitor Facility Budget and basic accounting and bookkeeping.
- Design, Implement and Coordinate Daily Client Services Hours daily.
- Point of Contact for Patient Billing Services.
- Collect all admissions payments and make subsequent payment plans when necessary.
- Point of Contact for 3rd Party UR Team.
- Point of Contact for Admissions when New Clients arrive.
- Schedule and facilitate Tours for prospective clients.
- Back up Tech Manager, as needed, to facilitate Behavior Techs with Program Rules and Policies.
- Facilitate New Client Orientation.
- Facilitate New Staff Orientation when needed.
- Assess and manage Client's who voice possibility of AMA.
- Develop and institute Client Behavior Contracts as needed.
- Point of Contact for Case Management and Clinical Team when insurance questions and benefit eligibility, including understanding client's authorizations.
- Assist Executive Director with any and all Operational Duties.
Certified Clinical Medical Assistant
4 Months- Medical Assisting: Working knowledge of insurance verification, admissions processes, medication management, UDS, phlebotomy draws, scheduling appointments and chart auditing. Admissions intake.
- Administered patient care and assisted with examinations to ensure optimal medical support.
- Managed electronic health records to maintain accurate patient information and streamline clinic operations.
- Coordinated patient scheduling to enhance workflow efficiency and minimize wait times for appointments.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Operations Manager
1 Year- Medical Assistant and Lead Tech positions held concurrently.
- Medical Assisting: Working knowledge of insurance verification, admissions processes, medication management, UDS, phlebotomy draws, scheduling appointments and chart auditing.
- Lead Tech: Scheduling Tech shifts, Team Leadership, Client Engagement and De-escalation, Safety Checks, Group Facilitator and generally responsible for Day-to-Day Operations of facility programming.
- Streamlined operational processes, enhancing efficiency in patient intake and care coordination.
- Developed and implemented training programs for staff, improving service delivery standards.
- Led cross-functional teams to optimize workflow, reducing bottlenecks in service provision.
- Fostered a culture of continuous improvement through regular feedback sessions with team members.
- Oversaw compliance with regulatory standards, ensuring adherence to best practices in behavioral health services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
CEO/Owner
4 Years 3 Months- Founder and Owner of a small competitive cheerleading business. Responsible for all aspects of the business including, but not limited to, marketing, enrollment and registration, payroll, bookkeeping, instruction and coaching of multiple competitive cheer teams, choreography, etc.
- Developed performance metrics to measure success of programs, driving continuous improvement across all levels.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed day-to-day business operations.
- Managed budgeting processes, aligning financial resources with operational needs while maintaining cost-effectiveness across programs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Special Education Paraprofessional
3 Years- Special Education Paraprofessional
- Supported classroom management by reinforcing positive behavior interventions and strategies.
- Developed adaptive materials to support varying learning styles and challenges in the classroom.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Supported teacher in development of individual learning strategies.
Cheer Commissioner
3 Years 3 Months- Oversees, implements and executes all functions of the cheerleading program including but limited to budgeting, coordinating volunteers, coaching recreation and competition squads and promoting self esteem in young girls.
- Established partnerships with local organizations to promote athletic programs and resources.
- Developed strategic initiatives to improve operational efficiency and resource allocation.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
- Evaluated program effectiveness through regular assessment and feedback mechanisms, driving continuous improvement efforts.
- Created policies and procedures that improved overall operations and reduced redundancies in workflows.
- Improved interdepartmental communication by establishing clear channels and promoting collaboration.
- Built strategic partnerships with external organizations to expand reach and increase impact on key stakeholders.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
Phlebotomist/Medical Assistant
11 Months- Managed UDS program for residents in residential drug/alcohol program, overseeing medication management and performing phlebotomy draws.
- Collected blood samples efficiently, ensuring adherence to safety protocols and hygiene standards.
- Performed venipuncture and capillary puncture procedures with precision and care.
- Maintained accurate patient records, documenting procedures and sample collections promptly.
- Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
- Coordinated patient appointments and managed electronic health records for efficiency.
- Monitored inventory of medical supplies, streamlining ordering processes to reduce shortages.
- Trained and mentored new staff on clinical procedures and office protocols.
- Implemented quality control measures to enhance accuracy in patient data entry.
- Developed workflow improvements that increased clinic operational efficiency and patient satisfaction.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Maintained accurate records of patient information and sample tracking to ensure compliance with regulatory standards.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Patient Service Coordinator/Registrar
5 Months- Report and Reconcile Site income through EMR
- Prepare Weekly Deposit
- Accept and input demographics for new and established patients
- Utilizes electronic fax, copy machine and label maker to complete tasks as assigned
- Outlines complex and detailed insurance benefits for patients to understand exactly what their bill will consist of
- Accepts payments via credit card, check and cash
- Post patient payments to individual accounts
Board Treasurer
1 Year- Strengthened community involvement by encouraging scouts to participate in volunteer opportunities and service projects.
- Developed strong leadership qualities in scouts through mentoring, coaching, and hands-on experience.
- Facilitated effective communication between scouts, parents, volunteers, and staff to ensure a cohesive scouting experience for all involved parties.
- Maintained accurate records of scout progressions and achievements for timely award distribution and promotion eligibility evaluation.
- Led fundraising activities to support troop events and charitable causes, enhancing community engagement.
- Achieved significant membership growth, implementing recruitment drives and open days.
- Strengthened leadership skills in older scouts by delegating responsibilities for event planning and execution.
- Managed financial reporting and budgeting processes to ensure fiscal responsibility.
- Oversaw investment strategies, maximizing returns while minimizing risks.
- Developed and implemented financial policies to enhance operational efficiency.
- Monitored cash flow and liquidity to maintain organizational stability.
- Coordinated audits and ensured compliance with regulatory requirements.
- Streamlined financial operations, reducing processing time and improving accuracy.
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
Medical Assistant and Billing/Coding Coordinator
2 Years- Rooms patients, takes and documents vital signs, reconciles medications and prepares patients for provider exam.
- Administers medication under physician's direction and within the scope of practice.
- Contacted pharmacy for prescription refills as prescribed by physician.
- Prepares and administers injections to patients under physician's direction.
- Performs diagnostic testing such as EKGs, spirometry, and visual screenings as instructed and completes all necessary paperwork.
- Assists providers with minor invasive procedures including but not limited to assisting with patient preparation, and cleaning and storing equipment after exam. Completes all necessary paperwork.
- Ensured medical equipment was operational by performing regular maintenance and inspections. (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.)
- Cleaned patient rooms, including proper handling of dirty laundry.
- Extensive understanding and experience with EHR/ Practice Management
- Applied advanced billing and coding knowledge to ensure accurate claims processing.
- A clear understanding ERA, EFT, EOB, Statements, statement cycles, and collections
- Understood the importance of timely billing processes to maintain cash flow.
- Complete knowledge of insurance concepts such as deductibles, coinsurance, etc.
- Familiarity with Medicaid, Medicare and almost all commercial insurances
- Refiled insurance claims to address discrepancies and ensure proper processing., adjust, and fight claims
Education
Vocational in Medical Assisting - Medical Assisting
Associate’s in Business Administration
High school diploma or GED
Skills
CPT Coding
Practice Management
Medical Billing
Insurance Verification
EMR Systems
Patient Care
Experience Administering Injections
Specimen collection / processing
Analysis skills
Phlebotomy
Accounts receivable
ADP
Payroll
Microsoft Excel
Microsoft Word
Bookkeeping
Office manager experience
QuickBooks
Behavioral health
Google Suite
Medical Records
Medical Terminology
Account management
ICD-10
Triage
Laboratory Experience
Documentation review
Phone triage
HIPAA
Anatomy Knowledge
Transcription
Athena
Contracts
Special Education
Health information management
Primary care
Leadership
Spanish
Medication administration
Immunization administration
Venipuncture expertise
Vital sign monitoring
Vital signs monitoring
Medical history recording
Medical office procedures
Patient intake process
Clinical documentation
Phlebotomy techniques
Specimens collection and processing
Examination preparation
Professionalism and ethics
Specimen collection
Physician support
Patient scheduling
Appointment setting
Inventory management
Healthcare software usage
Medical terminology
Medical supply inventory
Direct care
Diagnostic testing assistance
EKG monitoring
Medical law knowledge
Certification
- CCMA - Certified Clinical Medical Assistant
Employment Status
- Authorized to work in the US for any employer
- Willing to Submit Pre-employment Background and Drug Screening
Timeline
Certified Clinical Medical Assistant
Wimberley Medical Clinic
07.2025 - CurrentRead More
Clinical Liaison
Ripple Ranch Recovery
12.2022 - 06.2024Read More
Certified Clinical Medical Assistant
Ripple Ranch Recovery
08.2022 - 12.2022Read More
Operations Manager
Resurgence Behavioral Health
06.2021 - 06.2022Read More
CEO/Owner
Elysian Cheer Academy
03.2017 - 06.2021Read More
Phlebotomist/Medical Assistant
Driftwood Recovery
09.2016 - 08.2017Read More
Special Education Paraprofessional
Dripping Springs ISD
08.2016 - 08.2019Read More
Cheer Commissioner
Dripping Springs Youth Sports Association
12.2015 - 03.2019Read More
Patient Service Coordinator/Registrar
Five Star ER
08.2015 - 01.2016Read More
Board Treasurer
Cub Scout Pack 101
08.2014 - 08.2015Read More
Medical Assistant and Billing/Coding Coordinator
Dripping Springs Family Clinic
07.2013 - 07.2015Read More
Louisiana Tech University
Associate’s in Business Administration
Read More
Allied Health Careers
Vocational in Medical Assisting from Medical Assisting
Read More
C.E. Byrd High School
High school diploma or GED
Read More