Chandra Lewis
Houston
Summary
Dedicated professional with a diverse skill set, extensive experience, and proven qualifications. Committed to contributing positively to a team and seeking opportunities for personal and professional growth in an innovative company setting. Eager to apply expertise in a full-time role aligned with career goals for ongoing development and advancement.
Overview
12
12
years of professional experience
Work History
Workers' Compensation Representative
ElevatePFS
03.2022 - 10.2024
- Process claims reports and upload all accounts that require claim submission.
- Verify eligibility, member benefits, authorization requirements and billing address of each claim to be submitted.
- Review UB04 information, correct claim errors, print and submit each UB04 claim with all the required attachments.
- Work the claims dashboard for claim follow up and documentation.
- For claims paid, verify receipt of payment and review if paid in accordance with expected reimbursement.
- Communicate and coordinate with the client hospitals with respect to their accounts.
- Perform insurance verification.
- Call patients, and payors as necessary to validate demographics and insurance coverage.
- Respond to other tasks assigned by the department manager.
Workers' Compensation Representative
ElevatePFS
03.2022 - 10.2024
- Process claims reports and upload all accounts that require claim submission.
- Verify eligibility, member benefits, authorization requirements and billing address of each claim to be submitted.
- Review UB04 information, correct claim errors, print and submit each UB04 claim with all the required attachments.
- Work the claims dashboard for claim follow up and documentation.
- For claims paid, verify receipt of payment and review if paid in accordance with expected reimbursement.
- Communicate and coordinate with the client hospitals with respect to their accounts.
- Perform insurance verification.
- Call patients, and payors as necessary to validate demographics and insurance coverage.
- Respond to other tasks assigned by the department manager.
Customer Service Representative
Conduent
04.2019 - 01.2020
- Company Overview: Call Center
- Assist Humana members with benefit inquiries.
- Process premium payments, pcp changes, ID card requests, enrollment reinstatements, demographic changes, submit grievances and appeals.
- Call Center
Customer Service Representative
Conduent
04.2019 - 01.2020
- Company Overview: Call Center
- Assist Humana members with benefit inquiries.
- Process premium payments, pcp changes, ID card requests, enrollment reinstatements, demographic changes, submit grievances and appeals.
- Call Center
Customer Service Representative (Temporary position)
Teletech
09.2017 - 11.2017
- Company Overview: Call Center
- Assisted with inquiries and registration for FEMA.
- Answered an average of 80-100 calls daily.
- Call Center
Customer Service Representative (Temporary position)
Teletech
09.2017 - 11.2017
- Company Overview: Call Center
- Assisted with inquiries and registration for FEMA.
- Answered an average of 80-100 calls daily.
- Call Center
Customer Service Representative
Conduent
11.2016 - 08.2017
- Company Overview: Call Center
- Assisted customers with orders, membership issues, and online accounts.
- Processed membership fees.
- Call Center
Customer Service Representative
Conduent
11.2016 - 08.2017
- Company Overview: Call Center
- Assisted customers with orders, membership issues, and online accounts.
- Processed membership fees.
- Call Center
Fulfillment/ Inventory Associate
Nordstrom
11.2014 - 02.2016
- Fulfillment (picking) processed rtv's, unloaded incoming shipments.
- Processed web orders to be shipped.
- Made shipping labels.
- Assisted with store inventory count.
Fulfillment/ Inventory Associate
Nordstrom
11.2014 - 02.2016
- Fulfillment (picking) processed rtv's, unloaded incoming shipments.
- Processed web orders to be shipped.
- Made shipping labels.
- Assisted with store inventory count.
Customer Service Representative
Iqor
03.2014 - 09.2014
- Company Overview: Call Center
- Assisted customers that acquired insurance with Asurion.
- Filed claims for lost, damaged, or stolen cell phones.
- Handled 80-100 calls a day.
- Call Center
Customer Service Representative
Iqor
03.2014 - 09.2014
- Company Overview: Call Center
- Assisted customers that acquired insurance with Asurion.
- Filed claims for lost, damaged, or stolen cell phones.
- Handled 80-100 calls a day.
- Call Center
Warehouse Associate
Macy's Distribution Center
08.2012 - 07.2013
- Scanning, data entry, picking, sorting, loading, and unloading trailers.
- Processed rtv's, made shipping labels, and assisted with inventory.
Warehouse Associate
Macy's Distribution Center
08.2012 - 07.2013
- Scanning, data entry, picking, sorting, loading, and unloading trailers.
- Processed rtv's, made shipping labels, and assisted with inventory.
Education
Certificate - Medical Billing and Coding
The College of Health Care Professions
Houston, TX06.2020
High school diploma - undefined
JACK YATES HIGH SCHOOL
HOUSTON, TX05.1994
Skills
- Customer Service
- General office
- Call Center
- Retail
- Cash handling
- Open and Close the registers
- POS System Operation
- Basic Math
- Product Knowledge
- Stocking
- Inventory
- Web Orders
- Ability to adapt
- ICD-10
- EMR Systems
- Medical Billing
- Medical Coding
- Insurance Verification
- Medical Terminology
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer assistance
- Customer service
- Teamwork and collaboration
- Reliability and punctuality
- Quick learner
Timeline
Workers' Compensation Representative
ElevatePFS
03.2022 - 10.2024
Workers' Compensation Representative
ElevatePFS
03.2022 - 10.2024
Customer Service Representative
Conduent
04.2019 - 01.2020
Customer Service Representative
Conduent
04.2019 - 01.2020
Customer Service Representative (Temporary position)
Teletech
09.2017 - 11.2017
Customer Service Representative (Temporary position)
Teletech
09.2017 - 11.2017
Customer Service Representative
Conduent
11.2016 - 08.2017
Customer Service Representative
Conduent
11.2016 - 08.2017
Fulfillment/ Inventory Associate
Nordstrom
11.2014 - 02.2016
Fulfillment/ Inventory Associate
Nordstrom
11.2014 - 02.2016
Customer Service Representative
Iqor
03.2014 - 09.2014
Customer Service Representative
Iqor
03.2014 - 09.2014
Warehouse Associate
Macy's Distribution Center
08.2012 - 07.2013
Warehouse Associate
Macy's Distribution Center
08.2012 - 07.2013
High school diploma - undefined
JACK YATES HIGH SCHOOL
Certificate - Medical Billing and Coding
The College of Health Care Professions
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