China Oliver
West Hempstead,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
No fault/ Workers compensation representative
Betz mitchell
05.2021 - Current
- Handled customer complaints quickly and professionally to restore customer confidence.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding no fault/ workers compensation insurance.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Collected, arranged, and input information into database system.
Waitress
Dave and busters
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Hempstead High School
Hempstead, NY07.2018
Skills
- Customer Service
- Strong multitasking
- Safe Food Handling
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Courteous Phone Demeanor
- Organizational Skills
Timeline
Waitress
Dave and busters
02.2024 - Current
No fault/ Workers compensation representative
Betz mitchell
05.2021 - Current
Hempstead High School