Yohann SMITH

• Workers compensation: Arranged Depositions weekly for Doctor. Collecting medical records and Billing
• NO FAULT: Billing each patient
• Psychology Assistant: Travel to clinics to evaluate No-Fault patients with Psychological questions testing their physical and mental strength

Includes skills such as: People skills, being able to work under high pressure situations, problem solving and teamwork.

• Prepares initial patient chart with scanned patient history, insurance cards, and registration forms as well as family contact information (address, telephone, email)
• Collects coverage & benefits information from PPO insurance companies to determine copayments
• Discusses financial responsibility for the patient and collects payment.

• Collecting payments, patient registration, customer service, scheduling patient appointments, maintaining patient files and typing various correspondence generating reports
• Accept incoming calls and make outgoing calls as required to follow-up on a customer matter, provide information on rules and regulations
• Handle all calls from Corporate Communications (complaints/inquiries/policy-related questions.

• Reassociating check images to corresponding material while validating quality of images
• Analyzing information to determine accuracy and completeness of work
• Ensuring that all customer and bank guidelines are followed are related to operations, internal audit and security and general practices.

• LABOR FOR PUA & UNEMPLOYMENT
• Answering phone calls from New Yorkers who are in need of unemployment or PUA benefits
• Processing their benefits by entering personal information into database to verify if they qualify or not
• Other services performed included answering questions and certifying claims to have access for payout benefits.

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• Duties included working with individuals with developmental disabilities, providing one-on-one direct support to achieve goals and learn skills needed to become independent in the community
• Objectives were to promote independence, responsibility, well-being and greater self-esteem.

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• Exceeding customer service expectations by listening to customer needs, and offering product knowledge
• Meeting and exceeding sales goals was a duty given to complete
• Accurately and efficiently completing all sales transactions and maintaining proper cash on registers.