CHANDRA M. BRONER
El Paso
Summary
Led a customer service team of 13+ members, focusing on improving customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Customer Care Specialist
Gamma Healthcare
01.2010 - 02.2026
- Handled 90+ calls daily, with daily duties signing up new customers for healthcare, retrieving customer data, presenting relevant product information, cancelling services, getting prior authorizations, getting referrals authorized, dealing with insurance companies, correcting billing issues, registering patients to be treated, back and front office experience, collecting co payments. I was responsible for training and supervising 15 employees on organization and creating customer interaction logs.
Customer Service Specialist
TCI Medical Associates
02.2003 - 12.2009
- Handled and directed all switch board calls, reached out to potential clients, filing, data entry, called and gave results of application decisions, verified insurance and fund availability, signed customers up for various programs, applied for grants on the customers behalf, and helped with customer surveys.
Education
Human Resource Management certificate - undefined
DeVry University
01.2010
Medical Secretary/Medical Office Mgmt Certificate - undefined
Concorde Career Institute
Miami, Florida01.1998
Associates Degree - Business Administration
Florida Memorial College
Miami, Florida01.1996
Skills
- Dedicated customer service representative/healthcare mgmt with 15 years’ experience combining management and customer service expertise in hospitality, retail services, referral coordination, and medical billing Looking for a position in the front office, customer service, billing/collections, insurance verification, or medical referrals
- Account management
- Issue resolution
- Quality assurance
COMMUNICATION
Proficient in MOS, Excel, Microsoft Office, typing, EHR, and word processor
Timeline
Customer Care Specialist
Gamma Healthcare
01.2010 - 02.2026
Customer Service Specialist
TCI Medical Associates
02.2003 - 12.2009
Human Resource Management certificate - undefined
DeVry University
Medical Secretary/Medical Office Mgmt Certificate - undefined
Concorde Career Institute
Associates Degree - Business Administration
Florida Memorial College