Chandra Reina
Rochdale,New York
Summary
Youth Counselor
My full time job is as a youth counselor. I have a strong work ethic, with extensive experience with children and families. I am able to foster safe environments and enhance participant engagement through innovative program development. I have exceptional communication and conflict resolution skills, advocating for youths needs while maintaining accurate records and promoting positive interactions.
Server
As an experienced server I am excellent at managing tables and providing top-notch service to guests in a fast-paced environment. I utilize excellent communication skills to collaborate with team members to create a welcoming atmosphere. I have a great track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Bartender
As an experienced bartender I have extensive knowledge of spirits and engage with customers one-on-one. I am friendly, open and committed to building a customer base by providing positive service experience.
Overview
18
18
years of professional experience
Work History
Youth Counselor
Center For Youth And Family Servies
Rochester, NY
01.2024 - Current
- Assisted in developing and implementing engaging activities for youth participants.
- Supported counseling sessions by actively listening and providing constructive feedback.
- Collaborated with team members to create a safe and inclusive environment for youth.
- Maintained accurate records of participant progress and incidents as required.
- Facilitated communication between youth, families, and staff to address concerns effectively.
- Observed behaviors and reported concerns to senior counselors for further evaluation.
- Participated in training sessions to enhance counseling skills and techniques.
- Contributed ideas for program improvement based on participant feedback and observations.
Child Care Worker
Monroe County Children's Center
Rush, NY
09.2014 - 01.2024
- Supervised daily activities to ensure safety and engagement among children.
- Developed age-appropriate educational programs to enhance cognitive and social skills.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Implemented behavioral management techniques to promote positive interactions and conflict resolution.
- Trained new staff on best practices for child supervision and developmental support.
- Conducted regular assessments of children's needs to tailor support strategies accordingly.
- Organized community events to foster relationships between families and the center.
- Advocated for children's rights, ensuring a safe and nurturing environment for all participants.
Server
Agatina's Restaurant
Rochester, NY
02.2008 - 06.2012
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Implemented strategies to up-sell specials, enhancing overall dining experience for guests.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Developed strong relationships with repeat customers, fostering loyalty and community engagement.
Education
Associate of Science - English
Monroe Community College
Rochester, New York, NY08-2014
Licensed Practical Nurse - Nursing
Genesee Valley BOCES
Spencerport, NY03-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Order accuracy
- Table bussing
- Table resetting
- Dining area maintenance
Timeline
Youth Counselor
Center For Youth And Family Servies
01.2024 - Current
Child Care Worker
Monroe County Children's Center
09.2014 - 01.2024
Server
Agatina's Restaurant
02.2008 - 06.2012
Associate of Science - English
Monroe Community College
Licensed Practical Nurse - Nursing
Genesee Valley BOCES