Chandra Taylor
San Antonio,TX
Summary
Detail-oriented Clinic Administrative Assistant with expertise in medical billing and electronic health records management to boost office productivity. Strong communication, time management, and problem-solving skills enhance patient satisfaction and streamline workflows. Background in healthcare administration facilitates effective multitasking and a solid understanding of medical terminology and health insurance processing.
Overview
24
24
years of professional experience
Work History
Clinic Administrative Assistant
Texas Med Clinic / Community Care Partners
San Antonio, TX
03.2002 - Current
- Front desk assistant: checking in patients, retrieving payments
- Ordered office and medical supplies, conducting inventory to ensure stock availability
- Executed bookkeeping and accounting procedures, maintaining accurate financial records
- Processed bank deposits at local branch, ensuring timely and secure handling of funds
- Performed data entry tasks to update records
Customer Service Representative
Texas Med Clinic / Community Care Partners
San Antonio, TX
03.2002 - Current
- Acknowledged patients and customers courteously, maintaining full attention during interactions.
- Resolved patient/customer problems by identifying and implementing effective solutions
- Answered incoming calls to Client Service Center regarding occupational services and accounts
- Answered basic questions from insurance companies, ensuring accurate information was provided, or referred other inquiries to the Billing Office.
Workers Comp Referral Coordinator III
Texas Med Clinic / Community Care Partners
San Antonio, TX
03.2002 - Current
- Coordinated all Work-Related Injury Referrals.
- Contacted adjusters to gather claim number, policy, insurance, and network information for timely processing
- Obtains authorization from adjusters, employers, or third-party schedulers
- Facilitated communication among specialist, insurance adjuster, patient, doctors, and employers to ensure clear information flow
- Scheduled referrals for all specialists and sent medical records to ensure timely appointments.
- Contact the Employer Representative and provide patient's referral status and/or specialist appointment information.
Revenue Cycle Billing Specialist
Texas Med Clinic / Community Care Partners
San Antonio, TX
03.2002 - Current
- Reviewed and corrected charges entered in Exterity EMR/PVM for Occupational visits across 20 clinics, ensuring accurate billing.
- Corrected CPT and DX codes for accurate billing in the EMR system.
- Handled inbound calls from employers to process invoice payments efficiently.
- Executed credit card payment processing using the online system for accuracy.
- Checked Daily Call list and contacted employers about past due invoices over 45 days to facilitate timely payments.
Education
High School Diploma -
Brackenridge High School
San Antonio, TX06-1988
Some College (No Degree) -
National Education Center
San Antonio, TXContinuing Education - Administration
San Antonio College
All Lines Adjuster Pre-Licensing -
Adjuster Academy of Texas
Skills
- Patient scheduling expertise
- HIPAA compliance
- Patient confidentiality
- Medical terminology proficiency
- Appointment coordination
- Appointment reminders
- Administrative support experience
- Office procedures mastery
- Data entry
- Records management
- Inventory management
- Office suite proficiency
- Time management
- Attention to detail
- Problem solving
- Critical thinking
- Effective communication
- Communication techniques
- Team collaboration
- Conflict resolution
Custom Section 1
- Kimberly Johnson
Programs Specialist III (210) 919-7075
- Marilyn Milligan
Child Care Instructor (210) 710-8620
- Rebecca Middaugh
Medical Office Assistant (210) 605-1685
- Olga Delgado
Current Supervisor (210) 385-4303
Timeline
Clinic Administrative Assistant
Texas Med Clinic / Community Care Partners
03.2002 - Current
Customer Service Representative
Texas Med Clinic / Community Care Partners
03.2002 - Current
Workers Comp Referral Coordinator III
Texas Med Clinic / Community Care Partners
03.2002 - Current
Revenue Cycle Billing Specialist
Texas Med Clinic / Community Care Partners
03.2002 - Current
High School Diploma -
Brackenridge High School
Some College (No Degree) -
National Education Center
Continuing Education - Administration
San Antonio College
All Lines Adjuster Pre-Licensing -
Adjuster Academy of Texas