CHANDRIA TURNER
Memphis,Tennessee
Summary
A dependable employee seeking an opportunity to expand skills and contribute to company success. Highly organized and efficient professional with extensive experience in managing high-volume caseloads. Demonstrates the ability to prioritize tasks, delegate responsibilities, and leverage technology to streamline processes. Known for exceptional communication skills, effective team collaboration, and a commitment to continuous improvement. Also committed to continuous learning, ensuring high-standard performance outcomes even in fast-paced or challenging situations.
Overview
8
8
years of professional experience
Work History
Paralegal
Reaves Law Firm
Memphis, Tennessee
06.2019 - Current
- Processed incoming mail, determined next steps, and completed calendaring in docket system.
- Reviewed documents from clients, opposing counsel, and other sources for accuracy.
- Maintained calendar of deadlines to ensure timely filing of required documents.
- Tracked deadlines and statute limitations to mitigate risks.
- Organized client files for efficient access by attorneys.
- Monitored settled cases, confirmed receipt of documents, and closed files promptly.
- Prepared meeting documents and managed attorney calendars alongside administrative tasks.
- Conducted initial client interviews to collect critical information for legal matters.
Team Lead
Reaves Law Firm
Memphis, Tennessee
10.2023 - 10.2024
- Analyzed situations to implement effective solutions, mitigating and resolving issues promptly.
- Trained new employees while providing continuous support for skill development.
- Identified improvement areas and executed necessary changes to enhance operations.
- Utilized interviewing techniques to assess individual goals and advise on optimal strategies.
- Established clear expectations for team members regarding roles and responsibilities.
- Facilitated regular meetings to track progress, address challenges, and devise solutions.
- Reported team performance metrics to upper management consistently.
- Coordinated with departments to streamline processes and improve efficiency.
Medical Clerk
Reaves Law Firm
Memphis, Tennessee
04.2018 - 05.2018
- Retrieved patient medical records and billing for attorneys, ensuring accuracy and completeness.
- Maintained organized filing cabinets and storage areas for efficient access to documents.
- Performed routine clerical tasks, including answering phones and photocopying documents.
- Reviewed medical records for compliance with established request criteria.
Receptionist
Reaves Law Firm
Memphis, Tennessee
12.2017 - 03.2018
- Scheduled appointments and documented updates in scheduling software efficiently.
- Monitored lobby access, ensuring security protocols and visitor documentation were upheld.
- Greeted guests with a friendly demeanor and directed them to the appropriate personnel.
- Coordinated office cleaning and organized lobby areas for enhanced presentation.
- Managed numerous calls daily, directing them to appropriate recipients via multi-line system.
- Assisted with administrative tasks including filing, copying, and data entry as required.
Intake Specialist
Reaves Law Firm
Memphis, Tennessee
12.2017 - 03.2018
- Screened incoming calls, directing them to appropriate departments for efficient handling.
- Assisted clients in completing forms and paperwork necessary for representation.
- Conducted initial phone interviews with potential clients to collect essential information for case evaluations.
- Managed high call volume while delivering exceptional customer service.
- Actively listened to client concerns during calls, gathering critical details with empathy.
Education
Northpoint Christian School
Mississippi05.2014
Skills
- Case file organization
- Problem solving
- Document management
- Adobe software proficiency
- Attention to detail
- Team collaboration
- Client communication
- Paperwork processing
- Excel expertise
- Training and development
Timeline
Team Lead
Reaves Law Firm
10.2023 - 10.2024
Paralegal
Reaves Law Firm
06.2019 - Current
Medical Clerk
Reaves Law Firm
04.2018 - 05.2018
Receptionist
Reaves Law Firm
12.2017 - 03.2018
Intake Specialist
Reaves Law Firm
12.2017 - 03.2018
Northpoint Christian School
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