Summary
Overview
Work History
Education
Skills
Timeline
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Chandu Marru

Poughkeepsie,NY

Summary

Salesforce Administrator with over 4 years of experience in optimizing Salesforce Lightning environments for government and enterprise sectors. Expertise in user management, Flow automation, DevOps release management, and conducting security audits. Demonstrated ability to communicate effectively with stakeholders, provide user training, and maintain comprehensive platform documentation to meet compliance standards and business objectives.

Overview

7
7
years of professional experience

Work History

Senior Salesforce Administrator

Citizens Bank
Poughkeepsie, NY
08.2023 - Current
  • Managed Salesforce Lightning platform configurations, including Flows, approval processes, record types, and custom objects for secure, scalable operations.
  • Oversaw user access lifecycle: setup, deactivation, profiles, roles, and sharing rules; ensured platform compliance with data governance policies.
  • Spearheaded DevOps practices for sandbox management and release deployments; automated deployments via change sets, and version control.
  • Led end-user training and support ticket management, resulting in a 30% improvement in user adoption, and reduced support resolution times.
  • Maintained system integrity via routine security reviews, optimizer checks, and quarterly release evaluations.
  • Conducted regular data audits to ensure data integrity and accuracy.

Salesforce Administrator

The Cigna Group
Hyderabad, INDIA
09.2018 - 11.2021
  • Implemented and maintained Health Cloud configurations supporting HIPAA-compliant access for social programs; fine-tuned roles, profiles, and sharing rules for secure case access.
  • Created and optimized flows and validation rules to streamline benefits intake and eligibility processes.
  • Conducted system health audits and platform performance tuning using Salesforce Optimizer, Health Check, and custom dashboards.
  • Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
  • Managed integrated third-party tools and APIs, ensuring seamless interoperability with state systems hosted on AWS.
  • Assisted in troubleshooting and resolving Salesforce system issues promptly.

Education

Master of Science - Computer And Information Sciences

Marist College
Poughkeepsie, NY
05-2023

Bachelor of Science - Computer And Information Systems

Sri Indu College of Engineering And Technology
Hyderabad
05-2018

Skills

  • Salesforce configuration
  • User access management
  • Data integrity audits
  • Workflow automation
  • DevOps practices
  • System optimization
  • Cross-functional collaboration
  • API integration
  • End-user training
  • Data migration
  • Compliance management
  • Report building
  • Financial services cloud
  • Dashboard creation
  • Security management
  • AppExchange integration
  • Salesforce analytics
  • Data management

Timeline

Senior Salesforce Administrator

Citizens Bank
08.2023 - Current

Salesforce Administrator

The Cigna Group
09.2018 - 11.2021

Master of Science - Computer And Information Sciences

Marist College

Bachelor of Science - Computer And Information Systems

Sri Indu College of Engineering And Technology

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