Chandy Okara
Stoughton,MA
Summary
Hospitality professional with experience in upscale hotel guest services, front desk supervision, and restaurant service. Skilled in creating elevated guest experiences through strong communication, attention to detail, and a natural ability to build lasting connections. Background in Psychology enhances emotional intelligence, conflict resolution, and understanding guest needs on a deeper level. Known for staying calm under pressure, problem-solving efficiently, and consistently delivering a high standard of service in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Lead Infant Teacher
Primrose Canton Bluehills
Canton, MA
08.2025 - Current
- Supervised and cared for infants ages 6 weeks to 18 months in a safe, nurturing classroom environment
- Planned and implemented age-appropriate activities focused on sensory, motor, cognitive, and social development
- Maintained daily feeding, diapering, nap, and hygiene schedules according to individual child needs
- Built positive relationships with parents through daily communication and developmental updates
- Ensured classroom cleanliness and compliance with state licensing and health regulations
- Monitored developmental milestones and documented infant progress and behaviors
- Created a calm, comforting environment that promoted emotional security and early learning
- Trained and supported assistant teachers in classroom procedures and infant care standards
- Responded quickly and appropriately to infant needs, emergencies, and behavioral concerns
- Organized lesson plans and activities that encouraged exploration, language development, and sensory play
- Maintained accurate records for attendance, meals, incidents, and developmental observations
- Fostered a warm, inclusive classroom culture that supported each child’s unique growth and temperament
Founder & Lead Creator
Inner Body and Soul
Stoughton, MA
2020 - Current
- Developed and launched holistic wellness programs to enhance client well-being.
- Cultivated partnerships with local wellness practitioners to expand service offerings.
- Designed marketing strategies that increased brand visibility and client engagement.
- Implemented operational processes to streamline service delivery and improve client satisfaction.
- Conducted market research to identify emerging trends in the wellness industry.
- Created training materials for staff on best practices in holistic health services.
- Oversaw financial management, including budgeting and expense tracking for business sustainability.
- Evaluated client feedback to refine services and enhance overall program effectiveness.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
Front Dest Agent
AC Boston Downtown
Boston, MA
02.2025 - 08.2025
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Trained new front desk staff on operational procedures and customer service standards.
- Resolved guest complaints promptly, maintaining high levels of customer loyalty.
- Implemented booking system updates, improving reservation accuracy and efficiency.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Developed strategies for upselling hotel amenities, increasing revenue opportunities.
- Led initiatives to streamline front desk operations, enhancing overall workflow efficiency.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Administrative Assistant/Coordinator
Best of Care
Quincy, MA
09.2019 - 08.2020
- File medical records, schedule and coordinate shifts for home health aides, answer phones. Assistant the office staff with medical projects and billing.
Front Desk Supervisor
Boston Quincy Marriott
Quincy, MA
12.2017 - 01.2019
- Manage Reports
- Train New Employees
- Check guests in and out
- Practice guest Relations & Problem Solving
- Assist Sales Department with large Reservations
Server
Amelia’s
Stoughton, MA
09.2017 - 09.2018
- Delivered elevated, attentive service in a high-volume fine dining environment while maintaining professionalism and attention to detail
- Demonstrated extensive knowledge of menu items, wine pairings, cocktails, and daily specials to enhance the guest experience
- Anticipated guest needs and provided personalized service to create memorable dining experiences and encourage repeat clientele
- Managed multiple tables efficiently while maintaining high service standards and guest satisfaction
- Collaborated closely with kitchen staff and management to ensure accurate orders and seamless service
- Handled upscale clientele with professionalism, discretion, and strong communication skills
- Maintained polished presentation standards and fine dining etiquette throughout all guest interactions
- Processed payments accurately and responsibly while managing high-value transactions
- Assisted with private events, large parties, and special accommodations with attention to detail
- Resolved guest concerns quickly and professionally to maintain a positive dining experience
Server
The Cheesecake Factory
08.2015 - 09.2017
- Handled 4-5 tables daily
- Served meals
- Prepared breakfast, lunch, dinner and orders
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
Education
Bachelors - Psychology
Bay State College
Boston, MA01.2020
Skills
- Front Desk
- Guest Service
- Customer Service
- Billing
- Microsoft Office
- Cash Handling
- Microsoft Word
- Management
- Human resources
- Hotel experience
- Guest Relations Experience
Certification
- BLS/CPR May 2019 to May 2021
- Food Handler Certification
Awards
Presidents List Bay State College February 2019
Additional Information
Experienced in FOSSE , PMS and MARSHA reservation platform for guest check-in, reservations, and account management.
Languages
ASL
Limited Working
Timeline
Lead Infant Teacher
Primrose Canton Bluehills
08.2025 - Current
Front Dest Agent
AC Boston Downtown
02.2025 - 08.2025
Administrative Assistant/Coordinator
Best of Care
09.2019 - 08.2020
Front Desk Supervisor
Boston Quincy Marriott
12.2017 - 01.2019
Server
Amelia’s
09.2017 - 09.2018
Server
The Cheesecake Factory
08.2015 - 09.2017
Founder & Lead Creator
Inner Body and Soul
2020 - Current
Bachelors - Psychology
Bay State College