Chanel Ellis
Des Plaines,IL
Summary
Friendly and efficient worker, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Microsoft office. Strong skills in retaining product and service information to provide effective issue resolution. Great communication and multitasking skills.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
Grainger Industrial Supply
Lake forest , IL
01.2022 - 03.2024
- Product search
- Set up new accounts/net30
- Order status for customers
- Assisted customers with making payments or completing orders in system
- Help Phone (1 month)
- Guided Grainger staff with navigating company site, standard work, SOE, Sales force and SAP
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Helped peers with AHT during ride alongs
Caregiver
Private Caregiving Services
Des Plaines, IL
01.2021 - 12.2024
- I ran errand's, took daily vitals, assist with hygiene, prepared meals, sit to stand, bath, light cleaning, companionship and more! I am very hard working, patient, fast learner and kind.
Customer Service Representative
Medical Staffing Solutions
Evansville, IN
05.2020 - 05.2021
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Contacted job applicants to inform of application status.
- Prepared and submitted listing of qualified applicants to managers for review and coordinated next-phase interviews with management team and potential candidate.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Made outbound calls to potential medical professionals to fill positions
Assistant Teacher
Thelma B Johnson Early Learning Center
Henderson, KY
10.2018 - 06.2020
- Created lesson plans.
- Organized room.
- Issued assessments.
Customer
Grainger Industrial Supply
Lake forest
Education
Associate - Psychology/General
Ivy Tech Community College
05.2017
Skills
- Microsoft Office
- Data entry
- Multitasking and prioritization
- Multi-line telephone skills
- Account updates
- Inbound and outbound calls
- Data management
- Recordkeeping abilities
- Curriculum planning
- Clerical
- Applicant sourcing
- International recruiting
- Resume scanning
- Candidate pre-screening
- Credit card payment processing
- Conflict mediation
- Data evaluation
- High-energy attitude
- Product search/research
Timeline
Customer Experience Representative
Grainger Industrial Supply
01.2022 - 03.2024
Caregiver
Private Caregiving Services
01.2021 - 12.2024
Customer Service Representative
Medical Staffing Solutions
05.2020 - 05.2021
Assistant Teacher
Thelma B Johnson Early Learning Center
10.2018 - 06.2020
Customer
Grainger Industrial Supply
Associate - Psychology/General
Ivy Tech Community College
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