Chanel Favaroth
New Orleans,LA
Summary
Dynamic professional with extensive experience in event coordination and customer service at The Ritz-Carlton Hotel. Achieved a 20% increase in scheduling accuracy and a 30% improvement in branch efficiency as Assistant Branch Manager—strong focus on team development and performance management, delivering exceptional results through collaboration and attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Banquet Server
The Ritz Carlton Hotel
New Orleans
10.2012 - Current
- Assisted in event setup and managed table placements for optimal service efficiency during large events.
- Ensured cleanliness and compliance with safety protocols, maintaining Ritz Carlton's luxury service standards.
Senior Spa Front Desk Concierge
The Ritz Carlton Hotel
New Orleans
10.2011 - Current
- Coordinated spa services for individuals and large groups, ensuring smooth scheduling and accurate service execution.
- Developed and maintained a tracking system for customer bookings, increasing scheduling accuracy and client satisfaction by 20%.
- Delivered high standards of customer service while managing financial transactions, securing assigned funds, and ensuring compliance with confidentiality standards.
Assistant Branch Manager
ASI Federal Credit Union
New Orleans
07.2004 - 01.2011
- Supervised and trained a team of 10+ tellers, improving branch efficiency by 30% through structured training programs and regular performance reviews.
- Managed customer relations and facilitated the cross selling of products to meet customer needs and drive branch revenue.
- Organized meetings, travel, and conference calls, ensuring all branch operations aligned with company policies.
Account Representative
ASI Federal Credit Union
Harahan
03.2002 - 07.2004
- Managed accounts receivables, reconciled ATM general ledgers, and processed payroll adjustments to ensure accurate financial records.
Education
Bachelor of Business Administration -
Upper Iowa University
12.2019
Skills
- Team development and collaboration
- Event setup and coordination
- Attention to detail
- Performance evaluation and management
Websites
Certification
- Certified ScrumMaster (CSM), Scrum Alliance, 01/23
- MS Office Specialist
Managing Skills
- Team Development: Promoted collaborative planning, process improvement, and skill development within the team, fostering a quality focused work environment.
- Performance Management: Regularly provided feedback, encouraged professional growth, and implemented strategies to enhance staff performance.
Affiliations
- traveling
- spending time with family
- self care
Accomplishments
- Nominated for 5Star 4 times while working for the Ritz-Carlton
- Won 5 Star of the first quarter 2025
References
References available upon request.
Timeline
Banquet Server
The Ritz Carlton Hotel
10.2012 - Current
Senior Spa Front Desk Concierge
The Ritz Carlton Hotel
10.2011 - Current
Assistant Branch Manager
ASI Federal Credit Union
07.2004 - 01.2011
Account Representative
ASI Federal Credit Union
03.2002 - 07.2004
Bachelor of Business Administration -
Upper Iowa University
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