Dora Rivera
FORT WORTH,TX
Summary
Detail-oriented professional with strong guest service skills and a focus on team collaboration. Experienced in event setup and food service, consistently delivering high-quality service and maintaining cleanliness standards. Detail-oriented professional with expertise in guest relations, effective communication, and problem-solving. Proven ability to enhance guest experiences and uphold high sanitation standards.
Overview
18
18
years of professional experience
Work History
Banquet Server
AC Hotel by Marriott
Fort Worth, Texas
12.2023 - 05.2025
- Set up banquet rooms according to event specifications.
- Served food and beverages to guests during events.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with team members during events.
- Greeted guests upon arrival and provided assistance throughout the event.
Housekeeping Room Attendant
AC Hotel by Marriott
Fort Worth, Texas
05.2022 - 12.2022
- Collaborated with team members to maintain efficient cleaning schedules.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted in training new staff on proper cleaning techniques and procedures.
- Responded promptly to guest requests for additional services or supplies.
- Organized and restocked housekeeping carts for optimal efficiency during shifts.
Housekeeping Supervisor
Hyatt Place TCU
Fort Worth, Texas
01.2021 - 08.2021
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Housekeeping Supervisor
Home2 Suites By Hilton Philadelphia
Fort Worth, Texas
08.2020 - 12.2020
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Trained and mentored staff on cleaning protocols and safety standards.
- Coordinated inventory management of cleaning supplies and equipment.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Fort Worth, Texas
05.2012 - 06.2018
- Supervised daily housekeeping operations in a busy hotel environment.
- Trained and mentored staff on cleaning protocols and safety standards.
- Inspected guest rooms for cleanliness and adherence to quality standards.
Housekeeper
Omni Hotels & Resorts
Fort Worth, Texas
06.2009 - 05.2012
- Cleaned and sanitized guest rooms to maintain high hygiene standards.
- Restocked supplies and amenities in guest rooms and common areas.
- Reported maintenance issues to ensure prompt resolution for guests.
Housekeeper
Springhill Suites By Marriott
Fort Worth, Texas
11.2007 - 05.2009
- Cleaned and sanitized guest rooms to maintain high hygiene standards.
- Prepared rooms for check-in, ensuring readiness for new guests.
Skills
- Event setup
- Food service
- Team collaboration
- Guest relations
- Sanitation standards
- Inventory management
- Customer service
- Quality assurance
- Training development
- Effective communication
- Problem solving
- Attention to detail
- Interpersonal skills
- Organization skills
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Banquet Server
AC Hotel by Marriott
12.2023 - 05.2025
Housekeeping Room Attendant
AC Hotel by Marriott
05.2022 - 12.2022
Housekeeping Supervisor
Hyatt Place TCU
01.2021 - 08.2021
Housekeeping Supervisor
Home2 Suites By Hilton Philadelphia
08.2020 - 12.2020
Housekeeping Supervisor
Hilton Garden Inn Hotel
05.2012 - 06.2018
Housekeeper
Omni Hotels & Resorts
06.2009 - 05.2012
Housekeeper
Springhill Suites By Marriott
11.2007 - 05.2009