Darnelle Ortiz
Bronx,NY
Summary
Dynamic and dedicated hospitality professional with extensive experience at Choice Hospitality, excelling in event coordination and customer service. Proven ability to enhance guest experiences through effective communication and meticulous attention to detail. Skilled in food service and banquet setup, ensuring seamless operations and high-quality service delivery.
Diligent [Desired Position] known for providing exceptional service in high-paced environments. Demonstrated ability to manage multiple tasks seamlessly while ensuring guest satisfaction. Proven skills in teamwork and adaptability.
Overview
26
26
years of professional experience
Work History
Banquet Server
All Team Staffing
04.2023 - 09.2024
- Set up banquet tables and dining areas according to event specifications.
- Served food and beverages efficiently to guests during events.
- Assisted in coordinating seating arrangements for large gatherings.
- Maintained cleanliness of service areas throughout events.
- Responded promptly to guest inquiries or requests during functions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Banquet and Fine Dining Server
Choice Hospitality
04.2015 - 11.2019
- Trained and mentored new staff on service standards and best practices.
- Coordinated event setups, ensuring timely preparation of banquet space for guest arrivals.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with kitchen staff to synchronize meal timing and enhance dining experience.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
CLERICAL/Showroom Coordinator
FLEUR DE LIS BANQUET HALL
05.1998 - 11.2000
- Coordinated showroom operations to enhance customer experience and optimize product presentation.
- Developed and maintained positive relationships with vendors to ensure seamless inventory management.
- Trained new staff on showroom procedures and best practices for customer engagement.
- Implemented visual merchandising strategies that increased foot traffic and improved sales performance.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
Education
High School Diploma -
GEORGE WESTINGHOUSE
Brooklyn, NY06-1985
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Physical coordination
- Clear communication
- Event setup
- Safe food handling
- Hospitality service expertise
- Food handling
- Arranging banquet hall
- Proper food handling
- Bussing and table resets
- Station setup and restocking
- Order accuracy
- Running orders
- Food safety
- Team collaboration
- Dining area maintenance
- Food running
- FLUENT IN [LANGUAGE]
- Food station setup
- Tableside service
- Table setting expertise
- Proper equipment storage
- Efficient serving
- Silverware polishing
- Table arrangements
- Buffet management
- Ordering procedures
- Table bussing
- Room teardown
- Guest relations
- Quality assurance
- Banquet coordination
- Floral arrangements
- Positive attitude
- Attention to detail
- Problem-solving
- Multitasking and organization
- Cleaning and sanitizing
- Decision-making
- Table setting
- Event coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banquet Server
All Team Staffing
04.2023 - 09.2024
Banquet and Fine Dining Server
Choice Hospitality
04.2015 - 11.2019
CLERICAL/Showroom Coordinator
FLEUR DE LIS BANQUET HALL
05.1998 - 11.2000
High School Diploma -
GEORGE WESTINGHOUSE