Shamyra Gilyard
Philadelphia,PA
Summary
Professional with focus on loss prevention. Proven track record in reducing shrinkage and enhancing asset protection through vigilant monitoring and strategic intervention. Strong team player with effective communication skills and adaptability to evolving security needs. Adept at implementing policies and procedures to safeguard company assets while maintaining secure and productive environment.
Overview
12
12
years of professional experience
Work History
Loss Prevention Officer
MetroOne
Philadelphia, PA
07.2023 - Current
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly, and calmly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
Assistant Manager
The UPS Store
Philadelphia, PA
03.2021 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager & Loss Prevention Supervisor
Family Dollar
Philadelphia, PA
06.2019 - 02.2021
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
Site Supervisor
Securitas
Conshohocken, PA
10.2012 - 06.2019
- Trained new team members on site policies and procedures.
- Worked with personnel and managers to meet strict timelines.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Education
Computer Technical Trade Diploma - Computer Technician
Metropolitan Career Center
Philadelphia, PA05.2005
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.2004
Skills
- Managerial Skills
- Employee Training
- Security Management
- Hospitality Management
- Conflict Resolution
- Multitasking
- Team Building
- Leadership
- Customer Service
- Theft prevention
- Incident reporting
- Property patrol
- Detail-oriented
- Crisis situations
- Safety promotion
- Retail operations
- Critical thinking
- Staff training
- Conflict resolution
- Risk management
- Teamwork and collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Incident documentation
Timeline
Loss Prevention Officer
MetroOne
07.2023 - Current
Assistant Manager
The UPS Store
03.2021 - 02.2022
Assistant Store Manager & Loss Prevention Supervisor
Family Dollar
06.2019 - 02.2021
Site Supervisor
Securitas
10.2012 - 06.2019
Computer Technical Trade Diploma - Computer Technician
Metropolitan Career Center
High School Diploma -
West Philadelphia High School