CHANEL GOVENDER
DURBAN
Summary
Professional hospitality expert skilled in delivering exceptional guest experiences in luxury environments. Strong focus on team collaboration, flexibility with changing needs, and achieving results. Proficient in client communication, appointment scheduling, and maintaining serene atmosphere. Known for reliability and personable approach, ensuring all guests feel valued and cared for.
Overview
16
16
years of professional experience
Work History
Nail Tech.
ONE SPA WORLD
10.2023 - Current
- Providing high-quality manicures and pedicures, which includes removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients’ preferences.
- Applying artificial nails.
- Recommending various nail designs and nail art to clients.
- Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments.
- Sanitizing all nail instruments and equipment before each use.
- Ensuring that workstations are kept clean and orderly.
- Ensuring that nail and massage supplies are adequately stocked.
- Providing quality hand and foot massages.
Self Employed
BOSS LADY SPA
04.2013 - 05.2022
- Train all new hires on computer system, POS terminal and operational procedures.
- Maintain inventory and monitor records of all skincare, makeup, and gift items.
- Be knowledgeable on the different services offer; facials, massages, hair, tanning.
- Perform facials, hand treatments, foot treatments, anti-aging, chemical peels and microdermabrasion treatments for clients.
- Reinforce all spa staff understands and follows all hotel, Richey and AAA mobile standards at all times.
- Work closely with the wedding chapel and conventions to coordinate wedding parties, bridal events and group reservations in the spa.
- Ensure salon cleanliness according to company policies.
- Develop and administer payroll procedures on a weekly basis.
- Review and revise treatment reservations daily to maximize revenue.
- Supervise administrative functions and ensure all records, payroll, and schedules remain up-to-date and file appropriately.
- Assure timely availability of qualify associates through active participation in the salon recruiting, interviewing, hiring and training process.
- Perform Brazilian waxing and eyebrow shaping under 15 minutes.
- Body and facial waxing, eyebrow and eyelash tinting and custom airbrush tanning.
- Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
- Maintain club cleanliness, manage expenses, maximize profit, and create a positive environment for both members and employees.
Spa concierge
PAVILLION HOTEL
01.2010 - 03.2013
- Greet guests and assist with check-in process
- Answer phones and communicate with guests via email or in-person
- Provide information about spa services, packages, and promotions
- Schedule appointments and coordinate treatments for guests
- Maintain cleanliness and organization of spa reception area
- Handle guest complaints and ensure satisfaction
- Process payments and manage cash drawer
- Assist with inventory management and restocking of retail products
- Collaborate with spa staff to ensure smooth operations and guest experience
Education
Bachelor of Science - Commerce and Accounting
Arena Park
DURBAN, South Africa12.2009
Bachelor of Science - Beauty Technology NQF 2,3 and 4 Nail Technology NQF Level 4
Thekwini Collage
DURBAN, SOUTH AFRICA12.2010
Skills
- Customer Service
- Appointment Scheduling
- Inventory Management
- Staff Training
- Conflict Resolution
- Organizational Skills
- Event Coordination
- Attention to Detail
- Multitasking
- Sanitation Procedures
- Time Management
- Sales Promotion
- Acrylic nails
- Appointment management
- Relationship building
- Team collaboration
- Client consultation
- Product upselling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Hobbies
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
Timeline
Nail Tech.
ONE SPA WORLD
10.2023 - Current
Self Employed
BOSS LADY SPA
04.2013 - 05.2022
Spa concierge
PAVILLION HOTEL
01.2010 - 03.2013
Bachelor of Science - Beauty Technology NQF 2,3 and 4 Nail Technology NQF Level 4
Thekwini Collage
Bachelor of Science - Commerce and Accounting
Arena Park