Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chanel Hayes

Aurora,IL

Summary

Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Twin Peaks Restaurants
09.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Twin Peaks Restaurants
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

DJ

El Jefe Leña Y Mar
01.2023 - 08.2023
  • El jefe leña y mar, The employer supplied equipment
  • My position Set up and take/shut down sound system equipment Analyze and play what would be most like by the crowd that is in at the moment Play/ help with performances
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Entertained guests with music matching desired genres and tempo.
  • Adjusted music plans based on crowd preferences and mood.
  • Used controllers and mixers to mix and sample music.
  • Proven ability to learn quickly and adapt to new situations.

Hostess

El Jefe Leña Y Mar
04.2021 - 08.2023
  • Accommodated and managed private parties
  • Upheld a high standard of customer service
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Grill Cook

Funway Ultimate Entertainment Center
05.2020 - 02.2021
  • I take people’s orders, cook, clean, open and shut down the kitchen and also work in other entertainment departments.
  • Cleaned and maintained kitchen equipment regularly.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Operated and maintained grills, fryers and other cooking equipment.

Hostess/Server/Food Runner

Ballydoyle Irish Pub
07.2019 - 01.2021
  • I work at weddings also in a restaurant I'm familiar with Toast Network I food run and buss and I also host I currently am only doing weddings but we are out of season till summer
  • Supported needs of 15+ person wait staff who attended to specific needs of countless customers daily for Irish pub/ wedding venue restaurant with social relevancy and intentionality.

Server/Cashier

SmallCakes Cupcakery
04.2019 - 07.2019
  • I work in the front i work with customers and serve and package orders and in store order
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.

Education

Business Management, Business marketing

Waubonsee Community College

West Aurora High School
North Aurora, IL

Skills

  • Customer Service Experience (5 years)
  • Barback (3 years)
  • Busser (3 years)
  • Expo (4 years)
  • Food Service (5 years)
  • Host/hostess experience (5 years)
  • Restaurant Experience (5 years)
  • POS (5 years)
  • Cash Handling (5 years)
  • Meal Preparation (1 year)
  • Cooking (1 year)
  • Kitchen Experience (1 year)
  • Bartending (1 year)
  • Serving Experience (1 year)

Certification

Basset Certified license

Food handlers Certified

Timeline

DJ

El Jefe Leña Y Mar
01.2023 - 08.2023

Bartender

Twin Peaks Restaurants
09.2022 - Current

Server

Twin Peaks Restaurants
03.2022 - Current

Hostess

El Jefe Leña Y Mar
04.2021 - 08.2023

Grill Cook

Funway Ultimate Entertainment Center
05.2020 - 02.2021

Hostess/Server/Food Runner

Ballydoyle Irish Pub
07.2019 - 01.2021

Server/Cashier

SmallCakes Cupcakery
04.2019 - 07.2019

Business Management, Business marketing

Waubonsee Community College

West Aurora High School

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Chanel Hayes