D'QUALYN AUGUSTINE
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Cashier
7-11 Convenience Store
Houston, TX
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Driver
Uber
Houston, TX
03.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Tailor Brands Llc
Customer Service Consultant
Houston, TX
09.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CUSTOMER SERVICE REP
IQOR
Houston, TX
01.2021 - 09.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Knowing products inside and out so that I can answer customer questions
- Keep records of customer interactions, transactions, comments, and complaints
- Perform daily receivables functions - Verify cash deposits, resolve client/account discrepancies, process sales.
- + Type or edit your work history here
MERCHANDISER
REPULIC NATIONAL DISTRIBUTING COMPANY
03.2019 - 12.2020
- Build constructive customer relationships
- Remain up to date with industry's best practices
- Monitor stock movement and consider promotions, price changes, clear outs etc
- Produce layout plans for stores and maintain store shelves and inventory
- Maximize customer interest and sales levels by displaying products appropriately.
MATERIAL HANDLER/FORKLIFT OPERATORER
FRAZER LTD
10.2016 - 03.2019
- Label deliveries and allocate them to their designated place
- Receive and process material orders on a daily basis, including accepting deliveries, labeling them, and distributing packages and letters internally
- Coordinate deliveries to customers and clients on a daily basis
- Keep records of goods that have been shipped, received, and receiving reports for supervisors.
Education
CERTIFICATION - TRANSPORTATION COMMUNICATION
LOS ANGELES JOB CORPS
Los Angeles, CA11.2015
DIPLOMA -
NORTHSIDE HIGH SCHOOL
Lafayette, LA05.2012
Skills
- Customer Service Experience (5 years)
- Microsoft Suite (3 years)
- Warehouse experience
- Call center experience (2 years)
- Strong people skills
- Shipping and Receiving (2 years)
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Decision Making Aptitude
- Inventory Control
- Inventory Management
Timeline
Cashier
7-11 Convenience Store
01.2024 - Current
Driver
Uber
03.2023 - Current
Tailor Brands Llc
Customer Service Consultant
09.2022 - 03.2023
CUSTOMER SERVICE REP
IQOR
01.2021 - 09.2022
MERCHANDISER
REPULIC NATIONAL DISTRIBUTING COMPANY
03.2019 - 12.2020
MATERIAL HANDLER/FORKLIFT OPERATORER
FRAZER LTD
10.2016 - 03.2019
CERTIFICATION - TRANSPORTATION COMMUNICATION
LOS ANGELES JOB CORPS
DIPLOMA -
NORTHSIDE HIGH SCHOOL