Chanel Irene Beard
Smyrna,GA
Summary
Goal driven customer service professional with over ten years of experience of being a focused performer in the Collections industry. Goal driven achiever who consistently exceeds in meeting daily and monthly quotas and can thrive in high pressure, competitive and fast paced environments.
Overview
21
21
years of professional experience
Work History
Collection Specialist
Rollins
Atlanta GA
07.2024 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Trained new team members on scripts, company services, and collection strategies.
Collections Representative
Sequium Asset Solutions
Marietta, GA
01.2022 - 06.2023
- Coordinate and process collections for multiple clients – Comcast, DTV, Spectrum, AT&T, & Fundbox
- Consistently meet quota of 250 outbound calls per day using dialer system
- Maintain monthly goal and organize collections data using MS Office tools
Merchant Collector
Fiserv
Marietta, GA
12.2019 - 10.2021
- Handled third party collections for charged off on bank accounts in overdraft status
- Collected on Amazon accounts that had failed transactions reported to Telechecks negative database
- Completed daily skip tracing via Accurint and AIM system, exceeding quota of 150 call per day
- Performed daily task via CUBS system and processed merchant accounts via C3 systems
Medical Collector
Northside Hospital
Atlanta, GA
02.2019 - 12.2019
- Assisted with medical debt by establishing payment arrangements & financial assistance to qualifying patients
- Securely handled medical record information, UB04, explanation of benefits, point of service contract information and physician referral information via One Content
- Navigated daily thru the Star Navigator system to access hospital information such as diagnosis and medical information
- Followed up daily with patients to notify of deductibles, co-insurance, and co-pay information
- Resubmitted claims daily to insurance providers
Medical Collector
Hollis Cobb
Duluth, GA
02.2016 - 10.2018
- Collected patient data to submit claims insurance provider
- Partnered with insurance carriers by following up on unpaid or rejected claims
- Reviewed and submitted qualifying client applications for financial assistance approval
- Verified patient’s eligibility benefits and coverage through accurate review of explanation of benefits
Medical Collector
Arc Management Group
Kennesaw, GA
04.2015 - 02.2016
- Maintained patient account balances based on required time frames
- Managed delinquent accounts, initiating collection procedures as required
- Advised in resolution of customer billing issues through typical inquiries
- Worked with customers to establish patient payment plans
- Gathered medical records to input and update patient information in computer system
- Ensured medical collection activity was conducted as per company, local and state guidelines
- Reported patient and payer credit balances on monthly basis
Mortgage Collector
Greentree Servicing
Kennesaw, GA
02.2012 - 02.2015
- Evaluate all documents in collection systems and negotiate payments with customers through all payment methods
- Acts as the liaison between creditors and customers and manages overdue accounts
- Utilize computer systems to handle extensive skip tracing to obtain location information
- Prepare an efficient debt repayment schedule and kept records of commitment to repay debt
- Initiate repossession proceedings or hand over account to law practice that specializes in debt collection reviewed sales contract, title and note imaged
- Assisted with loan modifications, extensions, short sales and deferral programs if loan qualified to prevent foreclosure
- Assisted with requesting writ from sheriff’s department through legal and communicated with the county tax office for updated appraisal information
Auto Collector
First Investors Financial Systems
Atlanta, GA
11.2008 - 05.2010
- Located and notified customers via mail of delinquent accounts also via phone through (Dialer system) offered extension programs for repayment
- Active Skip tracing daily via Accurint lexis nexus, fast data and yellow pages
- Executed daily operations of account management including payment updates, contact information and employment status
- (Location information)
- Mailed form letters to customers to encourage payment of delinquent accounts
- Conferred with customers by telephone in attempt to determine reason overdue payment, reviewing terms of sales, service, and credit contract with customer
- Ordered service discontinuation and merchandise repossessed or submitted account to legal
Retail / Commercial Collector
NCO Financial Systems
Norcross, GA
07.2004 - 08.2007
- Coordinated activities to collect delinquent commercial loans
- Reviewed files of commercial loans in default to determine collateral held by bank
- Wrote letter to customers to demand payment of loan balance
- Computed repayment schedules
- Initiated collateral liquidation when customer did not repay loan
- Specified changes to bank records on value of loan
- Executed daily operations of commercial accounting working with Fortune 500 companies to negotiate payments
- Assisted small business with helping them to keep their obligation with the lender
Education
High School Diploma - undefined
Lafayette High School
Buffalo, NYSkills
- Strong verbal & written communication
- Active listening
- Critical thinking/ problem solving
- Persuasive negotiating
- Organizational & interpersonal skills
Timeline
Collection Specialist
Rollins
07.2024 - Current
Collections Representative
Sequium Asset Solutions
01.2022 - 06.2023
Merchant Collector
Fiserv
12.2019 - 10.2021
Medical Collector
Northside Hospital
02.2019 - 12.2019
Medical Collector
Hollis Cobb
02.2016 - 10.2018
Medical Collector
Arc Management Group
04.2015 - 02.2016
Mortgage Collector
Greentree Servicing
02.2012 - 02.2015
Auto Collector
First Investors Financial Systems
11.2008 - 05.2010
Retail / Commercial Collector
NCO Financial Systems
07.2004 - 08.2007
High School Diploma - undefined
Lafayette High School