Shelli McCombs
Collection Specialist
Phoenix,AZ
Summary
Dynamic Collection Specialist with a proven track record at Matco Tools,and Thrivos Inc excelling in negotiation and customer service. Demonstrated strong attention to detail and problem-solving skills, successfully resolving disputes and enhancing customer satisfaction. Adept at managing high call volumes while maintaining professionalism and achieving account resolutions.
Overview
4
4
years of professional experience
Work History
Collection Specialist
Thrivos Inc
06.2021 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Collection Specialist
Matco Tools
09.2024 - 02.2025
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiate payment plans and ensure adherence to agreements
- Maintain accurate an up-to-date customer account records
- Monitor accounts to identify outstanding debts
- Contact customers via phone, email, or text to follow up on overdue accounts
Education
High School Diploma -
Kittanning High School
Kittanning, PA06-1992
Skills
- Data Entry Orientation
- Strong Negotiation Skills
- Assertiveness
- Excellent Customer Service
- Active Listening
- Problem Solving
- Excellent Written and Verbal Communication
- Strong Attention To Detail and Problem Solving
Timeline
Collection Specialist
Matco Tools
09.2024 - 02.2025
Collection Specialist
Thrivos Inc
06.2021 - Current
High School Diploma -
Kittanning High School
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