Kristina Fugate

I started in a department that dealt with insurance claims. Got promoted to go to the field and help with collections.

• Counseled debtors on payment options and arranged installment agreements.
• Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
• Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
• Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures
• Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
• Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
• Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
• Researched accounts and completed due diligence to resolve collection problems.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Monitored new server performance and offered continuous support throughout training period.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Performed general housekeeping and cleaning tasks.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Contacted customers to assess satisfaction and current needs.
• Assisted clients in navigating complex financial and legal processes to reduce risks.
• Kept detailed records of customer interactions for optimal traceability.
• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Analyzed accounts for delinquencies and other ongoing issues.
• Collaborated with other departments to address customer needs and service requests.
• Developed and implemented strategies to improve customer retention and loyalty.
• Title work
• Title logs