Christa Ware
Des Moines,IA
Summary
Results-driven Collection Specialist with IRS experience, adept at analyzing accounts and implementing effective collection strategies. Demonstrated professionalism and ethics while maintaining high call volumes. Skilled in credit and collections, with a strong focus on relationship building and decision-making to achieve outstanding results in account resolution.
Overview
6
6
years of professional experience
Work History
Collection Specialist
IRS
09.2019 - 09.2025
- Managed inbound and outbound communication to resolve outstanding accounts.
- Analyzed account records to identify discrepancies and initiate corrective actions.
- Evaluated customer accounts to determine appropriate collection strategies and solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Scavo High School
05.2005
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Customer research
- Professionalism and ethics
- Data entry efficiency
- Goal-oriented mindset
- Decision-making
- Empathy and tactfulness
Timeline
Collection Specialist
IRS
09.2019 - 09.2025
High School Diploma -
Scavo High School