Summary
Overview
Work History
Education
Skills
Educational Degrees Completed
Professional Development
Certification
Timeline
Generic

Chanel Jones

Charlotte,NC

Summary

A dynamic and impactful professional with an exceptional understanding of insurance brokering, consulting, and policy placement. She actively expands on this knowledge to develop, strategize, and cultivate company development. She sets herself apart by being able to exercise effective leadership and management skills to promote goal-orientation and effective crisis response for all clients alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Commercial Insurance Undewriter

Northeast Agencies - Allstate (Ivantage)
Charlotte, NC
09.2018 - Current
  • Analyze and evaluate an average of 14 new business applications per day during underwriting process to determine market eligibility and channel target opportunities, which exceeds department average by 12%
  • Investigate data received from agents regarding risk functionality, loss history, and exposures to make adversative decisions accordingly
  • Consult with partnered insurance carriers to examine, classify, and rate each risk to determine coverage placement and pricing
  • Train new hires on commercial auto lines to streamline review and provide support to agency objectives.

ABI Service Center Representative

Allstate Insurance Company
Charlotte, NC
10.2017 - 09.2018
  • Accessed daily team activity hub to pull policy endorsement requests from agents
  • Wrote 10% of premium for Esurance for eligible clients, which increased the company’s earnings and resulted in earned commissions for me
  • Executed marketing plans to endorse client retention and strategies upon receipt of policy cancellations
  • Referred and collaborated with underwriting team to review and approve risk changes and opportunities.

Sales Consultant

Allstate Insurance Company
Charlotte, NC
11.2016 - 10.2017
  • Applied policy procedures to cross-sale additional products and offer discounts based on state specific guidelines
  • Facilitated team huddles to review business goals, team metrics, and marketing strategies to bind policies
  • Increased department averages by over 15% within initial 2 months, including compliance numbers jumping from 67% to 100% based on quality performance
  • Exceeded company sales metric expectations by 22% quarterly by overcoming objections and offering solutions

Customer Service Representative

Allstate Insurance Company
Charlotte, NC
06.2015 - 11.2016
  • Assisted customers with all policy requests and inquiries as needed
  • Documented, tracked, and organized policy payments and receipts
  • Processed policy endorsement requests and generated accurate documentation for proof of insurance
  • Provided floor support to assist reps with processing and deescalating calls

Education

Bachelor of Arts - Sociology

University of North Carolina At Greensboro
Greensboro, NC
05-2014

Skills

  • Consultative sales
  • Time management
  • Risk assessment
  • Analytical expertise
  • Brokerage capital and policy
  • Detail Oriented
  • Insurance placement
  • Communication skills (written & verbal)
  • Underwriting authority
  • Proficient in MS Office
  • Adverse decision making
  • Document Control

Educational Degrees Completed

University of North Carolina at Greensboro, Greensboro, NC, Bachelor of Arts in Sociology, 05/2014

Professional Development

  • 5 Choices of Extraordinary Productivity - CPCC 2019
  • Cust. Service - Building Customer Loyalty – CPCC 2018

Certification

  • N.C Property/ Casualty Insurance License 2016

Timeline

Commercial Insurance Undewriter

Northeast Agencies - Allstate (Ivantage)
09.2018 - Current

ABI Service Center Representative

Allstate Insurance Company
10.2017 - 09.2018

Sales Consultant

Allstate Insurance Company
11.2016 - 10.2017

Customer Service Representative

Allstate Insurance Company
06.2015 - 11.2016

Bachelor of Arts - Sociology

University of North Carolina At Greensboro

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Chanel Jones