Chanel Kutsch
Las Vegas,NV
Summary
Industrious Cocktail Server with dedication and a personable approach to service. Strong understanding of bar service standards and industry best practices honed many years in related roles. Proven history of excellent work and high-quality serving. Friendly professional with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
20
20
years of professional experience
Work History
Cocktail Server
Bellagio Resort & Casino
Las Vegas, NV
04.2005 - Current
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Received payment by cash or credit card and return change when necessary.
- Answered questions regarding drinks specials and menus items.
- Provided excellent customer service at all times.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Southern Nevada VocationalTechnical Center
Las Vegas, NV06-2001
Skills
- Dining area maintenance
- Exceptional customer service
- High-volume dining
- Food and beverage pairings
- Menu Memorization
- Efficient multitasking
- Professional Appearance
- Beverage knowledge
- Cleanliness and sanitation
- POS operation
- Check payment processing
- Menu knowledge
Timeline
Cocktail Server
Bellagio Resort & Casino
04.2005 - Current
High School Diploma -
Southern Nevada VocationalTechnical Center
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