CHANEL LEEBRUN

Impeccable communication, Strong ability to build and maintain cross-functional relationships, Embodiment of our Sun run Values, Work Remotely,Improved customer satisfaction by finding creative solutions to problems,Earned reputation for good attendance and hard work, Attended departmental meetings, providing feedback to enhance future performance,Earned reputation for good attendance and hard work, Outbound automated dialing system, Communicated by google hang outs, Skype, outlook, created own schedule per week in Zeus, read all legal TC-PA per call, established a trust with leads, communicated with management via Skype, Earned top performers in our department, maintained sales per day and monthly,

provided training and coaching to new PBX operators.Developed and updated business phone directory to reflect current employees and other changes,Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service, Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image, Completed connections between callers, departments and professionals, Worked closely with team members to deliver project requirements, develop solutions and meet deadlines, answered, Earned reputation for good attendance and hard work. Provided excellent service and attention to customers when face-to-face or through phone conversations, activated all CVOR and CVL teams, activated in house and transfer strokes, answered code line, overhead announced Dr. when needed,

Answered up to 300 calls per day in fast-paced environment, transferring callers to appropriate personnel Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service,Provided training and coaching to new PBX operators, Developed and updated business phone directory to reflect current employees and other changes,Completed connections between callers, departments and professionals,Earned reputation for good attendance and hard work.Improved operations by working with team members and customers to find workable solutions,Recognized by management for providing exceptional customer service, Worked closely with team members to deliver project requirements, develop solutions and meet deadlines, Work with a team of switchboard of employees and routed calls to the correct destination, worked graveyard and trained new hires handled all onsite emergency calls, communicated via radio and handled all ENG requests.

Provided excellent service and attention to customers when face-to-face or through phone conversations, worked remote from home and in office, Improved customer satisfaction by finding creative solutions to problems, managed a team of drivers, trained new hires, checked weekly invoices, payroll, Improved operations by working with team members and customers to find workable solutions, worked closely with first res ponders and 911 dispatch on communication when needed, answered in bound phones, dispatched all in bounds calls to drivers, kept a rotation of drivers on the right side of the island, had knowledge of pricing and how to price off site and personal calls, over the phone transactions, scheduled planned services or calls, utilized different communication devices, worked closely with rental car and AAA, answered phones in bound from home, maintained good customer service and clear communication