Chanel McLellan
Account Manager
North Sioux City,SD
Summary
Dedicated and knowledgeable educator with strong understanding of both the art and science of teaching. Committed to enhancing overall student success by developing and maintaining productive relationships with students and parents. Strong interpersonal skills and data-driven instructional strategies to best meet the individual needs of students. Detail and goal oriented with training in teacher leadership roles.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Account Manager
Medical Solutions
04.2022 - Current
- Cultivated long-term relationships with key clients on assigned accounts by fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Monitored industry trends to provide informed recommendations on bill rates and nursing demand that could benefit client.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Conducted regular account data reviews to identify areas for improvement and ensure continued success.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Improved overall team productivity by implementing and sharing best practices in organization and time management.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
Affiliate Success Coordinator
Medical Solutions
6 2021 - 04.2022
- Built and strengthened long-lasting relationships with affiliates.
- Liaised between affiliates and facilities.
- Educated affiliates on needs and utilized effective communication to maintain high standards of client service.
- Listened attentively to client feedback and worked to best meet the needs of the affiliates to place travelers efficiently.
- Extended contracts with expiring travelers to continue relationships with current company clients.
- Communicated by phone, email and and video meetings to serve the affiliates and ensure their needs were met.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Maintained high levels of knowledge regarding various needs to find the best suited candidate for openings.
- Built relationships with customers and community to promote long term business growth.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Served affiliates with knowledgeable, friendly support at every stage of placement.
- Trained new employees on the role of an affiliate success coordinator and organizing strategies.
High School English Teacher
South Sioux City Community Schools
01.2017 - 05.2021
- Prepared differentiated and comprehensive English curriculum for students.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Cultivated relationships with parents for complete support network.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe.
- Consulted with teachers in PLC (professional learning community) to identify and adopt successful instructional strategies.
Small Business Owner
Self
2014 - 2018
- Generated over $100,000 in sales within the first 12 months after starting an online handmade clothing company for women and children.
- Oversaw operational aspects of successful small business, including long-term planning, staff hiring and training, and procedure development and implementation.
- Successfully promoted business via social media to generate leads and maximize brand identity.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Coached and mentored team of six employees through effective recruitment, hiring and goal setting methods.
- Hired and supervised training of six employees.
High School English Teacher
Westside Community Schools
2012 - 2015
- Prepared differentiated and comprehensive English curriculum for students.
- Consulted with teachers in PLC (professional learning community) to identify and adopt successful instructional strategies.
- Completed in-service and additional training to maintain professional growth.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Cultivated relationships with parents for complete support network.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Led interesting and diverse group activities to engage students in course material.
Education
Master of Arts - Education- Professional Education
Morningside College
Sioux City, IA 08.2018 - 05.2022
Bachelor of Arts - Secondary Education- English
University Of Nebraska-Omaha
Omaha, NE 08.2006 - 12.2009
Associate of Arts - General Studies
Iowa Western Community College
Council Bluffs, IA 08.2004 - 05.2006
Skills
Business networking
Business development and planning
Sales strategy and expertise
Sound relationship building and interpersonal skills
Excellent time management skills
Relationship-based sales expertise
Excellent oral and written communication
Highly experienced in working remotely
Solid computer and technology skills
Timeline
Account Manager
Medical Solutions
04.2022 - Current
Master of Arts - Education- Professional Education
Morningside College
08.2018 - 05.2022
High School English Teacher
South Sioux City Community Schools
01.2017 - 05.2021
Bachelor of Arts - Secondary Education- English
University Of Nebraska-Omaha
08.2006 - 12.2009
Associate of Arts - General Studies
Iowa Western Community College
08.2004 - 05.2006
Affiliate Success Coordinator
Medical Solutions
6 2021 - 04.2022
Small Business Owner
Self
2014 - 2018
High School English Teacher
Westside Community Schools
2012 - 2015
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