Jabber
Lauren Muia
Account Manager
Schenectady,NY
Summary
Logical Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network and influencing decision-makers. Collaborative and strategic team leader proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Drive customer loyalty by providing friendly and skilled support.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Account Manager
GEICO Insurance
Albany, NY
01.2021 - Current
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Educated clients on new eligible discounts and incentives, updated account information to maintain high standards of client service.
- Increased longevity of auto policy accounts by providing individualized customer service and developing relationships with account holders.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Successfully handles 150+ outbound/inbound phone calls and emails daily
Office Cleaner
Albany Pain Management
Albany, NY
06.2016 - 06.2020
- Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Used time management and efficient cleaning methods to meet deadlines.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Kids Club Associate
TSL Kids
Albany, NY
09.2019 - 05.2020
- Organized and stored toys and art materials to restore order in activity areas.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Monitored all activities to maintain maximum level of safety.
- Involved children constructively in play activities to assist emotional, physical and intellectual development.
- Maintained control of building entry and exit points to guarantee child safety.
- Maintained stock of items required for kids' activities by inventorying and ordering new stock such as paints, toys and crayons.
- Inquired about each checked-in child to learn best possible care and safety precautions.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Met with parents about daily activities, positive developments and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Introduced children to educational games and activities to boost learning.
Education
High School Diploma -
Colonie Central High School
Albany, NY 09.2014 - 01.2018
Associate of Business Administration -
Hudson Valley Community College
Troy, NY 08.2020 - Current
Skills
Goals and performance
Relationship building and management
Account oversight
Prioritizing workflows
Account management
Coordinating documents
Client Development
Account servicing skills
Business Networking
Advise Clients
Product And Service Sales
Schedule Coordination
Software
Finesse
Salesforce
Microsoft Edge
Microsoft Excel
Webex
Timeline
Account Manager
GEICO Insurance
01.2021 - Current
Associate of Business Administration -
Hudson Valley Community College
08.2020 - Current
Kids Club Associate
TSL Kids
09.2019 - 05.2020
Office Cleaner
Albany Pain Management
06.2016 - 06.2020
High School Diploma -
Colonie Central High School
09.2014 - 01.2018