Chanel Pangelinan
Lakewood,WA
Summary
Working in a body shop and as a parts advisor has given me solid experience in product knowledge, customer service, and staying efficient in fast-paced environments. I’ve also learned how important it is to be a good problem solver and to provide high-quality service. Overall, my time in the automotive industry has helped me build a strong skill set that I can bring to a variety of roles.
Overview
4
4
years of professional experience
Work History
Parts Advisor
INFINITI of Tacoma
08.2024 - Current
- Assist technicians, service advisors, wholesale, and retail clients with identifying and sourcing parts for repairs.
- Process parts invoices and handle payment transactions.
- Maintaining stock and doing regular inventory checks.
- Handle returns, warranty parts processing, and core charges.
- Delivered exceptional customer service to clients and team members.
Parts Advisor
Larson Volkswagen
10.2021 - 08.2024
- Delivered excellent customer service by communicating clearly, knowing the products and services well, and building strong relationships with customers.
- Helped maintain customer satisfaction by making sure parts orders were delivered accurately and on time for all kinds of makes and models.
- Gained solid experience using different systems for cataloging, ordering, invoicing, and keeping records in the industry.
- Helped train new team members by sharing tips and the best practices from my own experience.
Shop Hand
Seattle Auto Pro
02.2021 - 11.2021
- Kept a clean and organized shop floor.
- Supported my team by helping with tasks, including painting and preparing for work.
- Transported vehicles that have completed service to different dealerships and picking up vehicles to bring them to the shop for maintenance.
Education
High School Diploma -
Lakes High School
Lakewood, WA06.2020
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Attention to detail
- Shipping procedures
References
James Hayes: 253- 381-1233
Eric Garcia: 253-533-1563
Janielle Perez: 562-355-7885
Timeline
Parts Advisor
INFINITI of Tacoma
08.2024 - Current
Parts Advisor
Larson Volkswagen
10.2021 - 08.2024
Shop Hand
Seattle Auto Pro
02.2021 - 11.2021
High School Diploma -
Lakes High School