Chanel Rosado
Ashland,VA
Summary
Dedicated professional skilled in customer service, data entry, and office administration. Proven ability to enhance customer satisfaction and maintain efficient operations.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
HA
Ashland
10.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed filing system, entered data and completed other clerical tasks.
Cold Caller
Sirius Support
London, England
09.2025 - 12.2025
- Conducted outbound calls to engage potential clients and introduce services.
- Collaborated with team members to refine calling scripts for improved effectiveness.
- Tracked daily call metrics to assess progress and identify areas for improvement.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Managed call lists effectively to maximize outreach efforts and improve response rates.
Banking Customer Service Representative
Wells Fargo & Company
Glen Allen, VA
01.2021 - 11.2023
- Resolved customer issues efficiently, ensuring compliance with banking policies and procedures.
- Assisted customers with account inquiries and transaction processing to enhance service quality.
- Utilized banking software systems to manage customer accounts and track service requests accurately.
- Conducted follow-up communications with clients to ensure resolution of issues and maintain relationships.
- Educated clients on banking products and services, fostering informed decision-making regarding financial options.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05.2009
Associate of Science - Business Administration
J Sargeant Reynolds
Richmond, VA05.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Microsoft Word
- Database entry
- Scheduling and calendar management
- Professional communication
- Appointment scheduling
- Dedicated team player
- Verbal communication
- Data collection
- Document management
- Multi-line phone systems
- Multi-line telephone systems
- Business administration
Timeline
Administrative Assistant
HA
10.2025 - Current
Cold Caller
Sirius Support
09.2025 - 12.2025
Banking Customer Service Representative
Wells Fargo & Company
01.2021 - 11.2023
Bachelor of Science - Business Administration
Liberty University
Associate of Science - Business Administration
J Sargeant Reynolds