Chanel Tavarez
Ozone Park,NY
Summary
Dynamic professional with a proven track record at Top Tier Executive, adept in customer service and critical thinking. Excelled in resolving high-stress disputes, enhancing customer loyalty, and spearheading data coordination projects. Skilled in active listening and computer proficiency, I consistently achieved project completion goals, fostering cross-departmental alignment and driving efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Top Tier Executive
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Coordinator
Fiel Control Analytics
03.2024 - 12.2024
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
Counselor
World Discovery Day Camp
07.2019 - 08.2019
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Associate of Science -
La Guardia Community College
Long Island City, NY08-2022
No Degree -
John Jay College of Criminal Justice
New York, NY08-2022
High School Diploma -
Forest Hill High School
Forest Hill, NY06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
Top Tier Executive
12.2024 - Current
Data Coordinator
Fiel Control Analytics
03.2024 - 12.2024
Counselor
World Discovery Day Camp
07.2019 - 08.2019
Associate of Science -
La Guardia Community College
No Degree -
John Jay College of Criminal Justice
High School Diploma -
Forest Hill High School
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