Overview
Work History
Education
Skills
Leadership and Affiliation
Timeline
Generic

Chanel Taylor

District Heights,MD

Overview

9
9
years of professional experience

Work History

Client Service Representative

United Airlines
Dulles, VA
03.2023 - 10.2023
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Assisted customers with product information and pricing.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Performed check-in procedures for both domestic and international flights.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Followed company policies and procedures related to customer service operations at all times.

Wellness Consultant

National Holistic Healing Center
Washington, DC
05.2021 - 09.2022
  • Attended health events by setting up educational displays and materials as well as interacting with patients.
  • Shared in-depth information and concepts of the Medical Cannabis program in Washington, D.C.
  • Supplemented physician care for chronic illnesses and supported disease management by reinforcing treatment plans incorporating the use of medical cannabis.
  • Built strong and lasting relationships with patients
  • Compiled data and information to prepare reports highlighting patient progress and success.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Assistant to Rural Carrier (Pandemic/Seasonal)

United States Postal Service, USPS
Accokeek, MD
08.2020 - 02.2021
  • Drove mail vehicle and delivered mail to rural locations in all weather conditions.
  • Distributed parcels and letters across 25-50-mile daily route of homes and businesses.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Maintained accurate records of deliveries.
  • Obtained signatures for registered, certified and insured mail.
  • Delivered various types of mail on routes according to strict timelines.

Flight Attendant

Mesa Airlines (United)
Phoenix, AZ
04.2017 - 06.2019
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Followed safety, passenger and supply pre-flight checklists.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.

Client Service Representative

Bank of America
Washington, DC
04.2016 - 03.2017
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Liaised between clients, store personnel and internal departments.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Processed customer account changes.
  • Scheduled and confirmed appointments based on customer needs and customer availability.
  • Resolved customer issues on personal savings, checking and lines of credit accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Maintained confidentiality of bank records and client information.

Computer Science and Mechanical Engineering Intern

Howard University
Washington, DC
06.2014 - 08.2015
  • Participated in multidisciplinary projects in areas such as virtual reality, human-computer interaction and robotics.
  • Tested prototypes and final products for quality and compliance with design specifications.
  • Performed evaluations, student surveys and team audits.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Contributed to development, planning and completion of project initiatives.
  • Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.

Education

Some College (No Degree) - Business Administration

Frostburg State University
Frostburg, MD
05-2025

Skills

  • Strategic communications
  • Microsoft Office expertise
  • Leadership
  • Multitasking
  • Adaptability
  • Organizational skills
  • Customer service
  • Time management
  • Active listening
  • Analytical
  • Interpersonal communication skills

Leadership and Affiliation

Beal Elementary (Good News Club) Volunteer 2015

  • Assigned and completed educational activities with students in grades Pre-K-5th

Frostburg State University Relay for Life Volunteer 2015

  • Raised money to donate to the Cancer Association

Delta Zeta Volunteer 2015

  • Raised money to support impaired speech and hearing organizations

Frostburg State University Student Government Association Saferide Volunteer 2014

  • Road along with Saferide drivers to transport students to their destination

Howard University PCES Volunteer 2013

  • Prepared for meetings, workshops, and enrichment programs

Timeline

Client Service Representative

United Airlines
03.2023 - 10.2023

Wellness Consultant

National Holistic Healing Center
05.2021 - 09.2022

Assistant to Rural Carrier (Pandemic/Seasonal)

United States Postal Service, USPS
08.2020 - 02.2021

Flight Attendant

Mesa Airlines (United)
04.2017 - 06.2019

Client Service Representative

Bank of America
04.2016 - 03.2017

Computer Science and Mechanical Engineering Intern

Howard University
06.2014 - 08.2015

Some College (No Degree) - Business Administration

Frostburg State University

Similar Profiles

CREATE PROFILE
Chanel Taylor