Marcia Garcia
Brentwood,NY
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, proficiency in CRM software, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
8
8
years of professional experience
Work History
Client Service Representative
ShipMonk
Bay Shore, New York
08.2016 - Current
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Escalated complex customer inquiries to supervisors when necessary.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Participated in training sessions and workshops related to customer service best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
Education
High School Diploma -
Bay Shore High School
Bay Shore, New York06-2006
Skills
- Client relations
- Follow-up skills
- Customer support
- Complaint handling
- Call center experience
- Client support
- Outbound calling
- Internal communications
- Multilingual communication
- Telephone communications
- Written & oral communications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Service Representative
ShipMonk
08.2016 - Current
High School Diploma -
Bay Shore High School