Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Certification
References
Timeline
Generic

Chanel Williams

West Palm Beach,FL

Summary

Diligent and committed professional with a recent bachelor’s degree in social work and an intern experience working with elderly and young adults surrounding program management, intake assessment, research, referrals, and motivating care for clients in need of multiple services. My demonstrated ability to collaborate with all members of the caregivers’ team spurs me to seek a social services agency for continued experience and opportunity. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medicaid Specialist

Area Agency on Aging
West Palm Beach, FL
02.2022 - 03.2024
  • Processed renewal forms, changes in household composition, medical coverage or financial status as required by law.
  • Responded timely to inquiries from clients regarding their Medicaid applications or benefits.
  • Participated in training sessions for new staff members on Medicaid regulations and processes.
  • Reviewed Medicaid applications for eligibility accuracy and completeness.
  • Verified income, assets, and other resources in accordance with federal and state regulations.
  • Assisted applicants with the completion of their applications when needed.
  • Maintained confidential case records according to established policies and procedures.
  • Performed periodic reviews of existing cases for compliance with federal and state requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conducted initial eligibility screenings for Medicaid applicants.
  • Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
  • Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
  • Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
  • Assisted individuals with the completion of complex paperwork related to their application process.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
  • Advised clients on how best to utilize available resources in order to meet their needs.
  • Used bluezone to locate clients information and verify documents to compile and verify case information.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.

SOCIAL WORK INTERN (CASE MANAGER)

2-1-1 Broward
08.2022 - 12.2022
  • Managed case loads of 25 individuals of adult and elderly caregivers and performed weekly intake assessments and follow-ups
  • Conducted case plan/treatment plans for elderly looking for health insurance and therapy
  • Conducted extensive research and compared findings for the best result
  • Developed a thorough knowledge of referral resources throughout a 75-mile radius
  • Maintained documentation to fulfill audit.

Retail associate (TEAM lead)

old navy
01.2017 - 11.2022
  • Exceeded targets for sales volume and customer satisfaction by 25%
  • Assisted customers with finding the right products they were looking for and answered questions they had
  • Was awarded retail associate of the month at location in 2018-2022
  • Unpacked shipments, checked invoices, and stocked sales floor and back room
  • Trained onboarding employees in every area throughout the store
  • Maintained a high level of customer satisfaction through effective verbal and written communication skills.

Education

Bachelor’s in social work -

Florida Atlantic University
01.2022

ASSOCIATE’S in ARTS -

Broward College
01.2019

Skills

  • Time management
  • Compassionate
  • Problem-solving
  • Adaptable
  • Telephone Etiquette
  • Applicant Support and Service
  • Application Support
  • Documentation and Paperwork
  • Recordkeeping and Data Input
  • Schedule Management
  • Eligibility Determination
  • Knowledgeable in Blue zone and FLIMMIS
  • Advocacy and Counseling
  • Appointment Scheduling
  • Proficiency in Flmmis
  • Effective Communication Skills
  • Application Review
  • Cultural Awareness
  • Training & Development
  • Application Assessment

Volunteer Experience

  • Voice for Children – donated clothes to children in need / foster care
  • Boys and Girls Club – worked with children teaching them work ethic and basic communication skills.

Certification

  • 701 B certification

References

References available upon request.

Timeline

SOCIAL WORK INTERN (CASE MANAGER)

2-1-1 Broward
08.2022 - 12.2022

Medicaid Specialist

Area Agency on Aging
02.2022 - 03.2024

Retail associate (TEAM lead)

old navy
01.2017 - 11.2022

Bachelor’s in social work -

Florida Atlantic University

ASSOCIATE’S in ARTS -

Broward College

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Chanel Williams