Tiatranna T. Spriggs
Deale,Maryland
Summary
Experienced professional with a strong background in customer service and administration seeking a challenging and rewarding position. Skilled in supervisory and organizational tasks, consistently meeting goals and deadlines. Extensive training in customer service and a deep understanding of Long Term Care. Proficient in data entry, with expertise in Medicare and other third-party billing. Demonstrated success in collections, cash posting, and handling.
Overview
10
10
years of professional experience
Work History
Medicaid Specialist
Fundamental Healthcare
Mitchellville, Maryland 20721
07.2015 - Current
- Enhanced Medicaid application processing efficiency by streamlining workflows and implementing best practices.
- Interpreted complex regulations and guidelines, ensuring accurate application of Medicaid policies for each case.
- Provided exceptional customer service to Medicaid applicants, addressing inquiries and troubleshooting issues as they arose.
- Assisted in the development of training materials for new staff members, contributing to overall team success and growth.
- Maintained up-to-date knowledge of federal and state regulations, adapting processes accordingly for compliance purposes.
- Resolved complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Streamlined communication between departments by establishing clear channels of contact, resulting in improved workflow efficiency.
Education
High School -
Southern Senior High School
01.1991
Skills
- Medicaid regulations expertise
- Customer service
- Effective communication skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Computer proficiency
- Documentation skills
- Self motivation
- Time management abilities
- Written communication
- Training skills
- Payment collection
- Telephone etiquette
Timeline
Medicaid Specialist
Fundamental Healthcare
07.2015 - Current
High School -
Southern Senior High School